Consumer Product Strategy Manger 1
About The Position
At Bank of America, the role supports Responsible Growth and the company’s commitment to an inclusive, collaborative workplace. The bank describes its culture as focused on caring, career development, and supporting teammates’ physical, emotional, and financial wellness. The company maintains an in-office culture with flexibility based on role responsibilities and business needs. This position within Offers & Rewards Integration manages high-profile portfolio conversions and other co-brand partner initiatives. Working with conversion leadership and stakeholders, the role plans, governs, executes, and implements complex programs while maintaining operational readiness and minimizing disruption to customers and the business. It partners across Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, Finance, and other functions to align goals and timelines, build consensus, manage dependencies, and mitigate risks through controls and governance. The position also leads a group of team leaders and employees responsible for strategy and analytics related to portfolio risk, profitability, and operational performance. It sets strategic priorities, identifies trends, and leads efforts to optimize risk and return. Success requires program-management and operational expertise, strong communication and negotiation skills, and the ability to influence partners and keep complex initiatives on track. The position is listed as first shift, with 40 hours per week, and is based at the listed Boston, Massachusetts, or New York, New York, locations. The bank states that the role is benefits eligible and eligible to participate in the annual discretionary incentive plan.
Requirements
- Knowledge of Consumer Card products, including operational components, applications, and end-to-end processes.
- Experience leading portfolio conversion, acquisition integration, platform migration, or large-scale customer conversion initiatives.
- Strong analytical and strategic thinking skills, with the ability to translate complex business requirements into actionable plans.
- Knowledge of consumer banking products and servicing operations.
- Strong program-management and operational expertise.
- Strong communication and negotiation skills.
- Ability to influence critical partners and stakeholders to achieve desired outcomes.
- Highly organized, detail-oriented, and adaptable.
Nice To Haves
- Experience leading complex, high-profile programs involving multiple business units and operational functions.
- Demonstrated ability to influence and drive alignment across cross-functional teams and senior stakeholders without direct authority.
- Experience developing and executing operational readiness, implementation, and change-management plans for large-scale initiatives.
- Demonstrated ability to identify and manage complex cross-functional dependencies, risks, and issues while developing practical solutions.
- Skills in Business Case Analysis, Fraud Management, Leadership Development, Measurement Effectiveness, Strategy Planning and Development, Analytical Thinking, Benchmarking, Business Process Analysis, Critical Thinking, Influence, Data Mining, Issue Management, Recruiting, and Relationship Building.
Responsibilities
- Establish department-wide strategies and oversee portfolio trend analysis, forecasting, and risk/control performance.
- Lead innovation by identifying and championing large-scale initiatives that improve risk management, profitability, and control oversight for the business unit.
- Identify business trends based on economic and portfolio conditions and communicate findings to senior management.
- Coach employees on structuring complex problems, performing analysis, and communicating results and implications.
- Build and maintain strategic relationships with peers and counterparts across product, technology, and business control functions.
- Lead complex portfolio conversion programs and strategic co-brand initiatives involving multiple business units and operational functions.
- Develop and execute conversion strategies for customer, product, platform, or portfolio transitions while ensuring operational readiness and minimizing customer disruption.
- Build partnerships across Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, and Finance to align teams and achieve program objectives.
- Identify cross-functional dependencies, proactively manage risks, and develop practical solutions to keep initiatives on track.
- Support co-brand partner initiatives, including offer management and execution, in response to evolving business priorities.
- Drive implementation of conversion and integration activities while maintaining strong operational controls and customer experience outcomes.
- Coordinate workstreams, facilitate governance routines, escalate risks, engage stakeholders, and keep conversion activities on track.
Benefits
- Benefits eligibility, including access to paid time off and resources and support for employees.
- Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behavior, line-of-business or group performance, and overall company success.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
