Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Arlington, TX

10d

About The Position

The Consumer Loan Specialist is a key member of a branch team, responsible for providing a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The role also includes day-to-day servicing of a growing consumer loan portfolio, handling customer inquiries and issues, and processing insurance claims. The successful candidate is professional, outgoing, reliable, positive, and an excellent oral and written communicator. Republic Finance is a growing financial services company that has served customers for more than 70 years and operates in more than 250 communities across the United States. The company emphasizes its team, customers, and performance, supports community philanthropic efforts, and offers employees career paths and growth opportunities. Compensation is $32,000 per year, paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. The company offers a benefits package that includes insurance coverage, paid time off, retirement matching after one year, disability coverage, and professional development resources.

Requirements

High school diploma or equivalent.
At least 1 year of sales experience, such as retail sales or goal-oriented or incentive-based work.
Professional demeanor, positive attitude, strong communication skills, and strong customer relations skills.
Ability to work in a high-performing, fast-paced, goal-oriented team environment.
Ability to manage priorities while paying close attention to detail.
Basic computer skills and familiarity with Windows and Microsoft Office.
Ability to meet acceptable standards for criminal and credit history and pass a pre-employment drug screen.
Eligibility to obtain insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend appropriate consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management to develop and carry out strategies for potential problem loans.
Close loans, assemble loan folders, break down files, and complete other miscellaneous tasks.
Consistently meet or exceed loan goals.
Service the consumer loan portfolio on a day-to-day basis.
Use analytical skills to resolve customer issues quickly and efficiently.
Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
Provide customer care through daily transactions, customer inquiries, and problem resolution.
Answer incoming phone calls and check the branch voicemail.
Build trust with customers and internal staff by demonstrating the organization’s philosophy, core values, policies, operating procedures, and compliance requirements.

Benefits

Health, dental, and vision insurance with employer contribution.
15 days of paid time off (PTO) to start, plus one additional personal day.
401(k) plan with employer match after one year.
Company-provided life insurance and long-term disability coverage.
Employee Assistance Program with confidential mental health support.
Access to LinkedIn Learning’s library of more than 10,000 professional development courses.
Employee of the Month Program.
Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
Professional offices with a friendly team environment.
Monthly incentive bonus pay.
Internal promotion opportunities.
Short-term disability coverage.
Paid holidays.