Consumer Loan Processor

Hanscom Federal Credit Union•Littleton, MA

1d•Hybrid

About The Position

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Consumer Lending Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Our core values are Members-first, Integrity, Teamwork, Innovation, and Empathy. We are committed to fostering career growth and development – when you join our organization it’s not just a job. We look to develop your skills aligned to our business needs and help you progress in your career.

Requirements

High school diploma or equivalent.
One to three years of relevant experience.
Must be detail oriented and have strong organizational, computer and member service skills.
Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of exercising highest level of discretion on confidential matters.
Must be authorized to work in the US

Nice To Haves

Strong desire to work in a purpose-driven organization

Responsibilities

Assists the consumer loan underwriters by entering and updating loan applications in systems to prepare them for booking.
Books loans at the appropriate time.
Reviews the document packages that have been prepared by underwriters to prepare them for booking and quality control.
Keeps loan packages organized throughout the lending process.
Supports the indirect underwriters by preparing the approved contracts that have been submitted for funding.
Provides administrative support for the Consumer Loan Department by responding to routine inquiries for consumer loan account balances and payoff amounts.
Assists with the pulling of documents for audits or other similar requests.
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Process loan applications for consumer and vehicle loans ensuring all the required documentation is collected and accurate.
Review applications for accuracy and compliance, (pre-QC) that are in accordance with internal policies as well as regulatory requirements.
Manage loan documentation from loan origin to closing, ensuring timely updates
Communicate with borrowers and applicants to clarify application questions, gather information and address other concerns the borrower may have
Verifies and adheres to all lending regulations whether they are federal, state, or HFCU policies.
Identify and escalate any irregularities or possible fraud to supervisors for review.
Act as the point of contact for underwriters, applicants and MEC to facilitate smooth communication and resolve issues in a timely manner
Work with underwriters to ensure applications are reviewed and decisioned in a timely manner
Able to process and fund Indirect loans as needed.
Assisting with Servicing including Titles as needed.
Creating, updating and maintaining all processes and procedures.
Assumes additional responsibilities as requested.