Consumer Loan Processor

Sunmark Credit Union • Latham, NY

2d • Hybrid

About The Position

People Helping People, that is what Sunmark Credit Union is all about! Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork. We are hiring a Consumer Loan Processor at our Latham, NY office. This role requires flexibility to work M-F between 8-6pm and rotating Saturday’s 9-1pm. Eligible for a hybrid schedule after the training period, up to 2 days per week. Starting pay is $21.00–$22.50 per hour, based on experience.

Requirements

• High school diploma / GED or higher
• At least 1 year of related experience
• Detail-oriented
• Comfortable navigating and learning multiple software programs
• Able to stay organized while helping create a positive experience in a fast-paced lending environment

Responsibilities

• Review loan and new account packages for required documentation; follow up with staff or members and coordinate closings/account openings.
• Process loans and new accounts accurately, resolve errors, and ensure documentation follows policies and regulations.
• Support mailing, follow-up, and disbursal for out-of-area/state loan applications, with emphasis on Virtual Engagement Center applications.
• Deliver exceptional service, support member calls, and recommend process improvements to enhance satisfaction.
• Generate management reports on application volumes, disbursals, and related metrics.
• Partner with the Virtual Engagement Center and Financial Centers to improve loan closing and account opening effectiveness.
• Assist Member Service staff, including handling calls during high-volume periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED