Consumer Loan Processor

Capital Credit Union • Ashwaubenon, WI

19h

About The Position

Upholds the Credit Union’s mission of “We do the right thing one member, one
employee, and one experience at a time to strengthen the communities we serve”
by assisting Member Service Reps by telephone or email by quickly reviewing and
processing loan information. Receives and processes their transactions,
requests, and concerns with an enthusiastic quality service and member advocacy
orientation. Also assists Member Service Reps in non-member contact
responsibilities.

Requirements

• Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, Velocity, DNA, Dealertrack, email, and internet), fax machine and adding machine normally acquired through a basic course or one to three months of on-the-job experience.
• Working knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to closely examine documentation. Requires a high degree of accuracy.
• Analytical ability necessary to research and resolve loan questions.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of employees in stressful situations.
• Ability to stay in one place for extended periods of time, handle a fast-paced working atmosphere, and to transport objects weighing between five and twenty pounds for one percent of work time.

Responsibilities

• Assists Member Service Reps by telephone and via email by operating an on-line computer terminal to process their requests.
• Talks with Members about their concerns, including, but not limited to problems with their loans, force-placed insurance, and vehicle title questions.
• Performs miscellaneous duties including but not limited to processing Loan Payoffs, Denials, Lien Perfections, Collateral Protection Insurance, Vehicle Titling & Registration, Debt Protection Claims, and GAP/Warranty Claims.
• Assists other Branches when information is needed from loan files.
• May train new employees.
• Prepares paid loan information including, but not limited to, sending the proper documentation to the member, and assisting members and other financial institutions with pay-off requests.
• Performs quality review audits to ensure accuracy of the consumer loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees