Consumer Loan Processor

UW Credit Union • Madison, WI

6d • $21

About The Position

The Consumer Loan Processor is responsible for the accurate and timely processing and disbursement of consumer loans, ensuring compliance with applicable state and federal regulations as well as UWCU policies and procedures. This role requires a comprehensive understanding of loan processing and quality assurance for direct vehicle loans, indirect vehicle loans, and unsecured loans and lines of credit. Additionally, the Consumer Loan Processor is responsible for developing expertise in the processing of Home Equity Lines of Credit (HELOC). The position provides both administrative and technical support to retail lenders, management, Consumer Lending staff, dealer partners, and third-party vendors. The Processor contributes to process improvement initiatives and the ongoing development of consumer loan procedures. The Consumer Loan Processor consistently demonstrates and champions the Consumer Loan Processing Service Philosophy and UWCU Core Values.

Requirements

• High School diploma or equivalent is required.
• 7 months – 1 year of financial institution experience is required.
• Strong oral and written communication skills.
• Strong phone skills and etiquette.
• Demonstrated excellent attention to detail.
• Excellent time management skills.
• Exceptional member service skills.
• Demonstrated analytical, organizational and problem solving skills.
• All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

Responsibilities

• Meet individual and departmental goals related to document preparation, loan booking, disbursement, member service, and quality assurance.
• Monitor department queues to maintain service levels and to ensure timely and accurate loan funding and disbursement.
• Process loan applications and track missing documents; follow up with lenders or dealers to ensure timely resolution.
• Identify, document, and resolve loan exceptions, errors and discrepancies to ensure compliance with internal guidelines and applicable regulatory requirements.
• Maintain working knowledge of UWCU consumer lending guidelines, policies, and procedures.
• Accurately disburse loan proceeds through loan payoffs, deposits, general ledger transactions, and issuance of cashier’s checks.
• Maintain dealership records in loan origination and core systems.
• Scan and file loan documentation; prepare closings via DocuSign; ensure accurate lien recording.
• Perform daily balancing, journal reviews, and cashier’s check reconciliation.
• Communicate professionally across all channels with internal staff, dealer partners, vendors, and members.
• Ensure timely receipt and accurate review of loan documentation; proactively follow up to resolve outstanding items.
• Examine and flag loans that have exceeded fund delay thresholds and communicate with dealers to determine and document resolutions.
• Educate lending staff, members, and dealer partners on loan processes, documentation requirements, and best practices.
• Serve as a subject matter expert on consumer loan processing standards, documentation protocols, and compliance requirements.
• Collaborate with internal departments to resolve issues, ensure follow-through, and deliver a seamless member experience.
• Arrive prepared and on time for meetings, training sessions, and team engagements.
• Demonstrate flexibility in scheduling, including availability for opening, closing, and Saturday shifts.
• Pursue personal and professional development through training, collaboration, and feedback.
• Exhibit professionalism in appearance, communication, and conduct across all interactions.
• Actively support the achievement of individual, department, and organizational goals.
• Recognize and celebrate colleagues who exemplify UWCU’s Core Values.
• Promote a positive and inclusive workplace culture.
• Understand UWCU Critical Measures and the impact of individual and team contributions.
• Perform additional duties as assigned by management.

Benefits

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED