Consumer Loan Officer

Southern Security Federal Credit Union•Collierville, TN

About The Position

POSITION PURPOSE Responsible for receiving, reviewing, and processing applications for consumer loans, home improvement, second mortgage, home equity, credit card, and overdraft account loans. Meets with applicants to explain credit policies and to obtain additional loan information and documentation. Assembles and evaluates loan applications. Presents loan requests above lending limit for approval as per loan. Ensures that members and prospective members are promptly and professionally served. Provides general Credit Union information and cross -sells services. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for effectively receiving, reviewing, and processing loan applications. Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Approves loans within limits of authority and notifies applicants of loan decisions. Requests additional information if required. Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed. Calculates terms, finance charges, and insurance on loans for proper disclosure on promissory notes. Assists in servicing loans by processing such items as payoff, refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes. Assumes responsibility for filing vehicle titles and prompt follow-up on titles still pending. Verifies car insurance coverage. Makes car appraisals. Sells credit union products and services. Performs duties of area personnel, as required. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legallycompliant. Ensures that loan requests are properly documented. Assumes responsibility for establishing and maintaining effective and professional business relationships with members. Resolves members' requests and questions promptly and courteously. Provides blue book values and answersquestions regarding government loans and real estate policies. Keeps members properly informed of Credit Union loan policies and services. Ensures that the Credit Union's quality and professional reputation is projected and maintained. Upholds the SSFCU Service Values. Counsels members regarding money management and financial matters. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management. Assists area personnel as needed. Assists other Loan Officers. Completes reports and records promptly and accurately. Types loans and all supporting documents as required. Ensures appropriate credit union documents are scanned. Attends meetings as required. Keeps Management informed of area activities and of any significant problems. Assumes responsibility for related duties as required or assigned. Actively and professionally cross-sells Credit Union services. Stays informed regarding local and national economic conditions and legal and regulatory changes. Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc.

Requirements

High school graduate or equivalent. Some college preferred.
Minimum of 2 years of previous experience or similar. Knowledge of basic financial institution regulations.
Excellent communication skills, verbal and written.
Service-oriented, including the ability to assist others with a positive attitude.
Able to analyze accounts, possessing solid math skills.
Focused and attentive to detail.
Utilizes confident decision-making skills.
Well-organized.
Possesses strong business acumen and professionalism.
Able to use a computer and all related business equipment.

Responsibilities

Receiving, reviewing, and processing applications for consumer loans, home improvement, second mortgage, home equity, credit card, and overdraft account loans
Meeting with applicants to explain credit policies and to obtain additional loan information and documentation
Assembling and evaluating loan applications
Presenting loan requests above lending limit for approval as per loan
Ensuring that members and prospective members are promptly and professionally served
Providing general Credit Union information and cross -sells services
Interviewing, taking applications, gathering information, and processing preliminary documentation on loan requests
Evaluating and verifying loan applications and credit criteria
Computing debt ratios
Verifying employment and income
Determining value of collateral
Approving loans within limits of authority and notifies applicants of loan decisions
Requesting additional information if required
Coordinating and processing closings
Ensuring that each loan is promptly and properly prepared, documented, processed, approved, and disbursed
Calculating terms, finance charges, and insurance on loans for proper disclosure on promissory notes
Assisting in servicing loans by processing such items as payoff, refinances, problem loan workout arrangements, address changes, payment extensions, collateral releases, and payment due date changes
Filing vehicle titles and prompt follow-up on titles still pending
Verifying car insurance coverage
Making car appraisals
Selling credit union products and services
Performing duties of area personnel, as required
Ensuring that lending operations are conducted in accordance with established Credit Union policies and are legallycompliant
Ensuring that loan requests are properly documented
Resolving members' requests and questions promptly and courteously
Providing blue book values and answersquestions regarding government loans and real estate policies
Keeping members properly informed of Credit Union loan policies and services
Ensuring that the Credit Union's quality and professional reputation is projected and maintained
Upholding the SSFCU Service Values
Counseling members regarding money management and financial matters
Assisting area personnel as needed
Assisting other Loan Officers
Completing reports and records promptly and accurately
Typing loans and all supporting documents as required
Ensuring appropriate credit union documents are scanned
Attending meetings as required
Keeping Management informed of area activities and of any significant problems
Assuming responsibility for related duties as required or assigned
Actively and professionally cross-selling Credit Union services
Staying informed regarding local and national economic conditions and legal and regulatory changes
Ensuring proper maintenance, cleanliness, and security of work area, desks, equipment, etc.