Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Hawthorne, CA

6d•Onsite

About The Position

Advance America is seeking a performance-based, hands-on Consumer Lending Sales Specialist (CLSS) to provide exceptional customer service while achieving individual and branch sales goals. The role requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The specialist contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection activities. All work must comply with federal and state regulations and company policies, procedures, and practices. The specialist drives customer acquisition through storefront and online channels, presents financial solutions tailored to customer needs, manages customer relationships throughout the loan lifecycle, explains loan terms and product features, and conducts community marketing. The position also supports branch operations through accurate cash controls, recordkeeping, collection documentation, and adherence to loss prevention standards. Travel within the division may be required for marketing, staffing, special events, banking tasks, or branch coverage.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and comply with applicable policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change to accommodate business needs.
Ability to perform the stated physical duties, including standing for long periods, occasional sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, lifting, typing, data entry, grasping, transferring items, and housekeeping tasks.
Ability to travel to and work at any branch within the division.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.
One year of experience in sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions aligned with customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention standards.
Foster a positive team environment and support colleagues.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, banking responsibilities, and branch coverage.