Bilingual Consumer Lending Sales Specialist - Full Time
About The Position
The Consumer Lending Sales Specialist (CLSS) is a hands-on, performance-based role focused on providing exceptional customer service while meeting individual and branch sales goals. The specialist supports branch success by achieving management-defined performance metrics and participating in marketing and collection activities. All work must comply with applicable federal and state regulations and company policies, procedures, and practices. The role involves acquiring customers through storefront and online channels, presenting financial solutions suited to customer needs, managing customer relationships throughout the loan lifecycle, and explaining loan terms and product features. It also supports branch operations through accurate cash controls, transaction records, compliance practices, and collection activities. The specialist collaborates with colleagues and may travel within the division for marketing, staffing, special events, and banking responsibilities. The position requires a high school diploma or equivalent and sales and/or customer service experience. The employee must be at least 18 years old (19 in Alabama), eligible to work in the United States, and able to pass post-offer screening, including a criminal background check and Motor Vehicle Report. Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required.
Requirements
- High school diploma or equivalent required.
- Sales and/or customer service experience, or equivalent experience, required.
- Strong math skills, including the ability to count cash.
- Professional verbal communication skills by phone and in person.
- Ability to read, write, evaluate, and apply complex and detailed information.
- Ability to work alone on occasion.
- Ability to interact professionally and demonstrate appropriate social skills.
- Ability to negotiate payment terms and communicate loan requirements effectively.
- Ability to understand and ensure compliance with industry and workplace policies, procedures, and laws.
- Ability to use computer programs required to process customer transactions.
- Ability to follow procedures in the normal course of business.
- Ability to develop and maintain business relationships.
- Valid driver’s license and access to insured, reliable transportation.
- Ability to travel within the division for work responsibilities.
- Must be at least 18 years old, except in Alabama where the minimum age is 19.
- Must be eligible to work in the United States and successfully complete post-offer screens, including a criminal background check and Motor Vehicle Report.
- Regular and punctual attendance is required.
- Overtime may be required.
Nice To Haves
- Bilingual Spanish is a plus.
- Some college preferred.
- One year of experience in one or more of sales, retail, banking, or collections preferred.
Responsibilities
- Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
- Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
- Present financial solutions aligned with customers’ goals and needs.
- Build and maintain customer relationships throughout the loan lifecycle.
- Educate customers on loan terms, conditions, and product features.
- Execute and track community marketing initiatives to generate growth.
- Demonstrate company values and purpose while building trust with customers and staff.
- Support branch financial objectives and performance metrics.
- Follow company policies and applicable state and federal regulations.
- Maintain accurate cash controls and security procedures.
- Maintain precise customer documentation and transaction records.
- Conduct and document collection activities.
- Follow Loss Prevention Standards.
- Support colleagues and foster a positive team environment.
- Participate in branch initiatives and contribute to branch success through teamwork.
- Travel within the division for marketing, staffing, special events, and banking responsibilities.
- Complete duties that may include banking, marketing, and staffing coverage at branches within the division.
Benefits
- Competitive wages
- Health and life benefits
- 401(k) savings plan with company match
- Paid parental leave
- Company-paid holidays
- Paid time off, including volunteer time
- Tuition reimbursement
- Business casual environment
- Rewards and recognition program
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
