Consumer Lending Sales Specialist - Full Time

Purpose Financial•Potosi, MO

2d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on providing exceptional customer service while achieving individual and branch sales goals. The specialist contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with federal and state regulations and company policies, procedures, and practices. The role involves acquiring customers through storefront and online channels, presenting financial solutions tailored to customer needs, managing customer relationships throughout the loan lifecycle, and explaining loan terms and product features. It also supports branch operations, financial objectives, cash controls, customer records, collection activities, loss prevention, community marketing, and collaborative teamwork.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division for work responsibilities.
Must be at least 18 years old, except in Alabama where the minimum age is 19.
Must be eligible to work in the United States and successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.
Ability to meet the listed physical requirements, including standing for long periods, frequent lifting of less than 10 pounds, and occasional lifting of up to 20 pounds.

Nice To Haves

Some college.
One year of experience in sales, retail, banking, or collections.
Bilingual Spanish skills.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Provide an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Comply with company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Support colleagues and foster a positive team environment.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, banking responsibilities, and other tasks.