Consumer Lending Enablement Lead

Bank of America•Charlotte, NC

13d•Onsite

About The Position

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

3+ years Home Lending experience either in origination or support of origination
2+ years project management
Executive presence with ability to present to and influence a cross functional senior audience
Executive presentation skills including building and delivery of materials
Problem solving
Data analytics and business intelligence to enable assessment of current state and development of business cases
Risk analysis to evaluate current state and size impacts of change
Deep understanding of Bank of America’s change management process

Nice To Haves

Process Design
Performance Management
Consumer Banking
SCCS Skills
Consulting
Problem Solving
Program Management
Project Management
Reporting
Collaboration
Leadership Development
Performance Management
Presentation Skills
Issue Management
Oral Communications
Process Design
Process Performance Management
Analytical thinking and data-driven decision making
Strong execution and follow-through
Process improvement and efficiency mindset
Cross-functional collaboration
Stakeholder communication and influence
Problem-solving and root cause analysis
Prioritization and time management
Adaptability and flexibility
Results orientation and accountability
Attention to detail and quality control

Responsibilities

Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
Develop strategies, communicate and influence vertically and horizontally across Consumer Lending and key partner groups
Represent the line-of-business providing subject matter expertise to critical change initiatives
Analyze current state and collaborate across the Senior Leadership Team to identify opportunities for Operational Excellence, develop business cases and lead delivery of improvements
Lead enablement efforts to advance tools and technology to improve process for employees and clients
Drive strategic integration across sales, product, pricing, credit, underwriting and fulfillment and finance functions across the mortgage lending continuum and how we go to market
Lead initiatives that streamline processes and improve operational efficiency across Consumer Lending, enabling more consistent execution and proactive identification and management of outliers
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.