Consumer Lending Loan Administrator

Eastern Bank

7d•Onsite

About The Position

The Consumer Lending Loan Administrator reviews incoming consumer loan applications, analyzes application and supporting documentation data, and performs file integrity and quality control checks prior to underwriting review. This role ensures loan files are complete, accurate, compliant, and properly documented to support timely and sound underwriting decisions in accordance with internal policies and regulatory requirements. The Loan Administrator independently analyzes loan file data and documentation to determine appropriate next steps within established guidelines and procedures. The role requires sound judgment to identify data inconsistencies, documentation gaps, or potential compliance concerns, determine corrective actions within role authority, and escalate issues to the Underwriting Manager when necessary. Decisions directly impact file quality, underwriting efficiency, regulatory compliance, and customer experience.

Requirements

Ability to work independently to review loan applications and assess preliminary criteria as determined by underwriting guidelines and management direction.
Strong attention to detail with the ability to maintain high standards of data accuracy and thoroughness when updating loan application information.
Ability to collaborate effectively with underwriting, retail staff, and other internal partners to resolve data or documentation issues.
Working knowledge of internal consumer lending systems and ability to adapt to evolving tools and processes.
Ongoing adherence to all bank policies, procedures, and applicable consumer lending regulatory requirements.
Ability to manage multiple priorities in a deadline-driven environments

Nice To Haves

Experience with consumer lending products, including Home Equity Lines of Credit (HELOCs), preferred.

Responsibilities

Review incoming loan applications to ensure required information is complete, accurate, and consistent across documentation.
Validate applicant, collateral, and supporting documentation details (including credit-related data) and escalate discrepancies or missing items for follow-up.
Generate, review, and document required disclosures in accordance with internal policy and applicable federal, state, and regulatory requirements.
Ensure required documentation is obtained, attached, and properly indexed, and that the loan file is prepared for underwriting review.
Document exceptions, findings, and follow-up actions clearly and professionally within the loan file.
Partners with branches, loan officers, underwriting and other internal teams to resolve issues and support timely loan processing and consistent customer engagement