Consumer Lending Loan Administrator

Eastern Bank•Wakefield, MA

8d•Onsite

About The Position

This role supports the Business Banking (BB) department with a variety of administrative functions, including reporting, event planning, new hire onboarding, customer feedback management, and technology/contract administration. The position requires strong organizational and technical skills, with an emphasis on supporting senior leadership and ensuring smooth departmental operations.

Requirements

Associates Degree or equivalent combination of training and experience.
4+ years of related job experience.
Strong customer service and interpersonal skills.
Proficient written and verbal communications.
Self-starter with strong organizational skills.
Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access.

Nice To Haves

Understanding of Business Banking terminologies, concepts, and technologies.
Experience in working in a regulated or audited environment.

Responsibilities

Prepare and analyze departmental sales and service reports, identifying trends and issues for review with Senior Vice President (SVP).
Assist BB Team Leaders with administrative tasks such as scheduling meetings and calls, onboarding/offboarding colleagues, and customized sales reporting.
Support the SVP with internal communications and presentation decks.
Represent the BB department at corporate events.
Assist the SVP of Business Banking and senior staff with administrative duties including calendar management, meeting arrangements, tours, and travel.
Manage department budget for supplies, small computer equipment, repairs, and event expenses, working with Accounts Payable/Accounting.
Organize large department employee events throughout the year.
Track vacation for approximately 35 employees.
Manage the administrative onboarding of new Business Banking colleagues.
Lead new hire orientation presentations on topics like vacation requests, payroll, and facilities.
Handle sensitive and complex customer issues, acting as a first line of contact for branch-level concerns.
Respond to customer feedback, complaints, and issues received from Business Banking colleagues.
Share positive feedback with employees via thank you notes or On-the-Spot awards.
Alert the SVP to any issues requiring special attention.
Work with Technology to complete internal paperwork for user-rights assignments.
Oversee the Annual Technology User Rights Audit.
Administer BB vendor contracts within the Cobblestone vendor management tool.