Consumer Engagement Specialist - Autonomous Vehicle---On site

Teleperformance • Scottsdale, AZ

10d • Onsite

About The Position

This on-site position in Scottsdale, Arizona serves as a primary point of contact for riders, handling inbound and outbound communications and resolving inquiries with professionalism. The Consumer Engagement Specialist provides ride information, troubleshoots issues, and guides riders through next steps during service disruptions or emergencies. The role requires empathy, patience, strong customer service skills, and a relationship-oriented approach in a high-velocity environment. It also offers the opportunity to help develop operational processes and tools that support scale.

Requirements

• At least 2 years of experience in customer service, retail, or another customer-facing role.
• Experience working in a cross-functional team.
• Exceptional communication skills, including clear and concise speaking and writing, and the ability to listen to and interpret customer needs.
• Excellent computer skills and problem-solving ability.
• Ability to adapt and make progress toward goals in ambiguous, changing environments.
• Proactive and resourceful mindset.
• Positive attitude and growth mindset.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Strong organizational, analytical, and critical-thinking skills.
• Ability to respond constructively to feedback and evolving policies and to work within a structured schedule that includes a variety of shifts.
• Empathy, patience, and a relationship-oriented approach to customer service.

Responsibilities

• Serve as a real-time point of contact for riders.
• Provide ride information and respond to rider inquiries.
• Troubleshoot issues and assist riders with next steps during service disruptions or emergencies.
• Manage inbound and outbound communications using web-based tools.
• Help develop operational processes and tools to support scale.
• Follow established procedures and collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Benefits

• Eligible team members may receive medical, vision, and dental coverage.
• Employment Assistance Programs and health and personal time off and leave programs, as eligible.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage and critical care insurance.
• Pet insurance.
• Flexible Spending Account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed