Consumer Engagement Specialist - Autonomous Vehicle---On site

Teleperformance • Scottsdale, AZ

9d • Onsite

About The Position

The Consumer Engagement Specialist is an on-site role in Scottsdale, Arizona, serving as a primary point of contact for riders and clients. The specialist handles inbound and outbound communications and uses web-based tools to resolve inquiries and support a positive customer experience in a fast-paced environment.

Responsibilities include providing ride information, troubleshooting issues, and guiding riders on next steps during service disruptions or emergencies. The role calls for empathy, patience, strong customer service skills, and a relationship-oriented approach. The specialist may also help develop operational processes and tools to support growth and scale.

Requirements

• At least 2 years of experience in customer service, retail, or another customer-facing role.
• Experience working in a cross-functional team.
• Exceptional communication skills, including clear and concise speaking and writing, and the ability to listen to and interpret customer needs.
• Excellent computer skills and problem-solving ability.
• Ability to adapt and make progress toward goals in ambiguous, changing environments.
• Proactive, resourceful approach and positive attitude with a growth mindset.
• Commitment to established procedures and customer service.
• Strong collaboration, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to respond constructively to feedback and evolving policies.
• Strong critical thinking and solution-oriented judgment.

Responsibilities

• Manage inbound and outbound communications with clients.
• Serve as a real-time point of contact for riders.
• Provide ride information and troubleshoot rider issues.
• Assist riders with next steps during service disruptions or emergencies.
• Resolve inquiries using web-based tools while ensuring a positive customer experience.
• Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Support the development of operational processes and tools for scale.
• Follow established procedures and work within a structured schedule that includes a variety of shifts.

Benefits

• Eligible team members may receive medical, vision, and dental coverage.
• Employment Assistance Programs and mental health and well-being resources.
• Health and personal time off and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible Spending Account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed