Consumer Compliance Manager - UDAAP and Reg E focused
About The Position
Crypto.com is looking for a Compliance Manager to lead and strengthen our U.S. consumer compliance program and exchange operations. This is a high-ownership, hands-on role built for someone who thrives in fast-moving environments and brings deep experience in consumer protection laws, Regulation E, and UDAAP compliance. While supporting broader regulatory initiatives and BSA/AML program alignment, your primary focus will be designing, auditing, and executing consumer compliance controls across our product offerings (including credit, prepaid, and digital asset transactions).
Requirements
- 3+ years of compliance experience in a financial services, fintech, or banking environment
- Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks.
- Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes.
- Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans.
- Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes.
- Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows.
- Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch.
Nice To Haves
- Familiarity with banking regulators and examination processes is a plus
Responsibilities
- Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products.
- Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues.
- Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms.
- Lead preparations for consumer compliance examinations and audits; manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts.
- Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations.
- Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication (RFI) workflows.
- Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions.
- Perform ad hoc special projects as required
Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
