Consumer Collections Specialist II

Westerra Credit Union•Denver, CO

3h•$20 - $25•Hybrid

About The Position

The primary function of this role is to preserve the assets and financial stability of the credit union by controlling/reducing delinquency and minimize loss severity operating within defined collections policy and procedures. This position is responsible for mitigating potential losses through negotiation and alternative methods of restructuring of liabilities.

Requirements

2+ years’ experience in collections.
Versed in skip tracing tools- (Clear, Accurint, Experian, etc.)
Proficient in Microsoft Office
Exhibits strong verbal and written communication skills
Ability to Learn and demonstrate that learning on the job
Detail oriented with strong organizational and time management skills
Must maintain high-level of confidentiality
Accountable for medium-term tasks and many recurring basic initiatives.
Works under moderate supervision.
Use of judgement related to administrative issues
Understanding of straightforward, administrative, and/or other basic produces and services.
Able to handle problems that are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.

Nice To Haves

Symitar, Temenos a plus
Two year college degree desired or equivalent work experience.

Responsibilities

Maintain full responsibility for the review and work of delinquent accounts to determine appropriate collection actions.
Attempt to contact delinquent account holders by phone, letter dunning, etc.
Perform detailed skip tracing activities as needed in order to contact the member.
Adhere to internal departmental procedures, productivity standards and workflow processes.
Contribute to departmental and team goals and support current business priorities.
Offer approved remedies, if appropriate, to bring accounts to a current status with an emphasis of account resolution.
Recommends appropriate action to be taken if account deemed uncollectible or unable to contact the member.
Escalates account to the appropriate stage after determining status.
Informs management of trends relative to loan originations and/or collection efforts contributing to delinquent/charged off loans and shares.
Refers accounts to management queues or collection staff when required (pending bankruptcy, insurance, etc.).
Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations.

Benefits

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
2% off Auto/RV/Motorcycle Loans
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs