Consumer Collections Operations Associate
Heartland Bank and Trust Company•Bloomington, MN
•Onsite
About The Position
The Consumer Collections Support Associate demonstrates enhanced knowledge of administrative processes of the consumer collections department including but not limited to sending required letters, submitting risk rating changes, and submitting invoices for payment. Acts as a backup to all other associates when account volume requires it.
Requirements
- H.S. Diploma or GED and minimum 1 year collections preferred or equivalent combination of education and experience.
Nice To Haves
- Knowledge of loss mitigation options, collection timelines, multiple types of mortgage loans, a plus.
- Working knowledge of Silverlake and Info-Access a plus.
Responsibilities
- Review daily past due report for needed down grades, submit the downgrade requests, change officer codes when needed and close open lines of credit at 60 days past due.
- Manage consumer collections, and bankruptcy email in boxes
- Manage consumer collections voicemail box, ensure that voicemails are forwarded to appropriate associates
- Process consumer collections related invoices
- Review and image approved memos and bankruptcy documents, order loan documents, submit requests for risk rating and accrual changes.
- Process requests for Demand and solicitation letters.
- Assist in monthly Freddie Mac and Fannie Mae reporting
- Serve as back up to all associates when additional assistance needed in placing phone calls to delinquent customers.
- Perform other projects, tasks, or other administrative duties as needed.
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
