Collections Associate

ICEE•La Vergne, TN

2d•Onsite

About The Position

Under the supervision of the Credit and Collections Supervisor/Manager, a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and service are always capitalized at ICEE, and we have a commitment to success not only to our customers but also to our partners and our peers. A collector is responsible for calling customers and collecting on past due invoices. They are held accountable to research and reconcile any open issues with regards to credits, unapplied cash, misapplied cash, disputes, etc. This position requires the ability to work in a very structured environment with a diverse workforce.

Requirements

Comfortable working with JD Edwards
Research abilities reviewing customer accounts, identify and resolve matters
Excellent oral and written communication skills
Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook
Demonstrated ability to make quick and accurate decisions
Strong interpersonal skills in order to effectively communicate with customers, vendors, employees, and upper management
Ability to manage multiple tasks with changing priorities
The capacity to work under pressure and the adaptability to work in an ever-changing environment
Two years of Accounts Receivable experience
Five years of prior Collections experience preferably business to business
High school diploma or its equivalent
Capability to type 35 WPM
Ability to be on the phone 90% of the workday

Nice To Haves

Background in the distribution or manufacturing a preferred

Responsibilities

Contact customer for past due balance, thoroughly documenting pertinent information
Communicate with field personnel regarding past due invoices and disputes
Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)
Mail or Fax correspondence (letters and statements)
Communicate account changes/updates with the corresponding department
Place/release customer account holds
Work with collection agency assigning accounts and responding to inquiries
Provide management status of past due accounts
Other essential duties as may be assigned by the supervisor