Collections Associate

HD Supply • Santee, CA

1d • Onsite

About The Position

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

Requirements

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.

Nice To Haves

• Specialized skills training/certification may be required.

Responsibilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process.
• Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
• Refers complex, unusual problems to supervisor.

Benefits

• Medical (with Prescription drug coverage)
• dental
• vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED