Consumer Business Continuity Response Manager (Business Continuity Consultant)

Bank of America • Charlotte, NC

10d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! LOB Job Description: This role is part of a team of the Consumer Business Continuity Response Consultants who focus on evaluating and consulting on technology business continuity incidents to determine impact to the client and the business. Daily collaboration with technology partners and teammates to assess impacts to clients. Act as lead facilitator during triage for issues affecting consumer and small business clients, and ensure remediation to make clients whole when needed. Exercises independent judgment in directing actions to achieve results. This is a great opportunity to join an exciting space and fulfilling role that is ensuring expedited response to clients impacts during technology events. This role provides direct engagement with senior leadership across the enterprise, providing executive visibility. Enterprise Job Description: This job is responsible for consulting on corporate business continuity topics with clients. Key responsibilities include recommending and implementing solutions that protect the bank's assets and participating or leading business continuity initiatives and ongoing process activities (i.e., scenario analysis, plan development, testing, event management, and progress reporting/measurement). Job expectations include providing subject matter consulting support in audit and regulatory matters as needed. For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy

Requirements

• 2+ years of experience in strategic business continuity planning, project management, operations, communications and/or information technology resilience
• Working familiarity with incident management and remediation
• Ability to build strong relationships with business function owners and become trusted advisor on resiliency and business continuity topics
• Ability to work independently with a bias for action
• Ability to analyze end to end processes and provide recommendations for improvement
• Capability to learn fast and demonstrate critical thinking
• Demonstrated problem solving, strong follow up skills and ability to escalate and gain resolution as needed
• Strong communication skills(verbal, written and active listening) and executive presence
• Ability to prioritize competing demands and proactively complete work
• Proficient with Microsoft Office suite of applications including Word, Excel, PowerPoint
• Strong analytical capability to drive root cause analysis and demonstrates attention to detail
• Must be flexible with schedule and shift (including weekends and holidays)

Nice To Haves

• BS/BA or 5+ years of relevant experience
• Broad and deep business and/or technical acumen
• Working familiarity with regulatory, audit, and/or compliance disciplines
• Knowledge of Business Continuity and related principles/standards
• Working knowledge of SharePoint and OneNote

Responsibilities

• Provides leadership and coordination on technology events impacting clients as well as expert level consulting on business continuity topics.
• Work closely and collaboratively with technology teams, as well as legal, risk and marketing partners to assess and respond to incidents requiring action, complete deliverables and adhere to process with consistency and quality
• May surface issues affecting corporate recoverability across organizational boundaries and influence appropriate risk decisions.
• Serves as a spokesperson with other technology or business groups and as a primary contact with key Line of Business.
• Provides business continuity subject matter consulting support in audit, risk and regulatory matters, as needed.
• Facilitates cross-functional activities, initiatives, and discussion groups to ensure end to end recoverability.
• Interact with senior leaders and engage/influence business partners across the defined portfolio
• Implements, monitors, and adapts to changes in procedures for the effective response to incidents and the continuance of critical business services
• Establish and drive collaborative team environment and has ability to establish and grow strong relationships

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees