Business Continuity Engagement Manager

Bank of America•Jersey City, NJ

13d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives and ongoing process activities. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management, progress reporting, and audit/regulatory issues. Job expectations include providing business continuity subject matter expertise and/or crisis management support. Overview: The Business Continuity Engagement Manager is responsible for supporting the Business Continuity (BC) Program across Global Technology’s (GT) Front Line Units (FLU). Working with the GT FLUs in meeting the business & technology planning, testing, and third party deliverables, assisting in the program management and compliance to policies, standards, laws, rules and regulations (LRR) as well as risk identification and remediation.

Requirements

4+ years of financial industry experience partnering with senior executives to influence business decisions and deliver results
Articulate communication skills
Writing skills
Self starter – inquisitive, follows-up until complete, self directed
Organized
Proficient in basic PC applications (e-mail, MS Office products, Adobe, etc.)
Ability to manage multiple tasks
Attention to Detail
Continuous Improvement
Issue Management
Process Simplification
Written Communications
Adaptability
Collaboration
Critical Thinking
Presentation Skills
Prioritization
Advisory
Business Continuity Management
Consulting
Crisis Management
Process Management

Responsibilities

Acts as a lead contributor or project manager to execute the scope of initiatives and processes through continuity planning, testing, supplier assessments, enterprise risk transparency, and response management.
Collaborates with stakeholders to ensure business continuity, crisis management and/or disaster recovery plans adhere to policies, standards and/or procedures
Supports deliverables related to audit and regulatory inquiries
Provides subject matter consulting related to business continuity, crisis management, and disaster recovery programs.
Surfaces issues affecting recoverability and ensures resolution
Drive BC program success and compliance that will improve recoverability and resiliency
Provide reporting and thematic analysis
Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources to complete deliverables on time
Accountable for monthly processes including preparing senior executive risk and compliance presentations
Handles ad-hoc requests to direct internal customers to packaged reporting
Knowledge of BC standard and applicable LRRs that govern BC globally
Understand and assist in the Disaster Recovery process and procedures
Drive the effort to improve recoverability and resiliency through thematic analysis and qualitative and quantitative reporting
Work with GT FLU senior leaders to provide timely updates and reporting on program health and compliance rates
Identify risk and assist FLU through escalation, debate and documentation to drive risk reduction
Actively use or identify proactive controls to assist with emerging BC risks/trends across the organization as well as monitor remediation activities and escalate as appropriate
Accountable for weekly processes of notification and escalation of upcoming and past due work
Partner with internal team within our organization to have an understanding of the full scope of the BCP program that will be used to support the GT FLUs
Understand key systems including CPT (Continuity Planning Tool), Alphabet (btConverge), MS Office, Tableau dashboards and metrics, etc.