Business Continuity Consultant

Bank of America•Charlotte, NC

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! LOB Job Description: Focus on Consumer Business Continuity which includes supporting the financial centers, contact centers and administrative functions. Responding to events and coordinating the response to return the business to normal operations leveraging the business continuity plans and response playbooks. Focus on Business Continuity which includes supporting the financial centers, contact centers and administrative functions. Responding to events and coordinating the response to return the business to normal operations leveraging the business continuity plans and response playbooks. Response activities can include property damage, large scale natural / physical disasters and reputational issues. Manage multiple events simultaneously. Partner with multiple lines of business across the enterprise to drive resolution to business disruptions. Partner with financial center and ATM to recover locations experiencing network outages. Develop business processes to ensure preparedness for major events. Provides leadership and coordination on events impacting clients as well as expert level consulting on business continuity topics. Serves as a spokesperson with business groups and as a primary contact with key Line of Business. Facilitates cross-functional activities, initiatives, and discussion groups to ensure end to end recoverability Ensures collaboration and partnership with all partners. Enterprise Description: This job is responsible for consulting on corporate business continuity topics with clients. Key responsibilities include recommending and implementing solutions that protect the bank's assets and participating or leading business continuity initiatives and ongoing process activities (i.e., scenario analysis, plan development, testing, event management, and progress reporting/measurement). Job expectations include providing subject matter consulting support in audit and regulatory matters as needed For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy

Requirements

Strong risk awareness
Works independently and as part of a team to achieve objectives
Strategic thinker with problem-solving skills
Excellent written and verbal communication skills
Contribute to create a positive team culture within a diverse workforce
Strong understanding of Consumer & Small Business, and how the organization works together
Demonstrated ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing multiple tasks

Nice To Haves

Contact Center / Financial Center experiences

Responsibilities

Response activities can include property damage, large scale natural / physical disasters and reputational issues.
Manage multiple events simultaneously
Partner with multiple lines of business across the enterprise to drive resolution to business disruptions
Partner with financial center and ATM to recover locations experiencing network outages
Develop business processes to ensure preparedness for major events
Provides leadership and coordination on events impacting clients as well as expert level consulting on business continuity topics.
Serves as a spokesperson with business groups and as a primary contact with key Line of Business.
Facilitates cross-functional activities, initiatives, and discussion groups to ensure end to end recoverability.
Ensures collaboration and partnership with all partners.
Conducts current-state risk-based assessments to develop business continuity management strategies and monitors the effectiveness following the implementation of the plan
Identifies, validates, and escalates gaps in business continuity readiness to senior management and second line partners

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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