Sr Business Continuity Consultant

Bank of America • Charlotte, NC

9d • $115,000 - $126,800 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives and ongoing process activities. Key responsibilities include working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management, progress reporting, and audit/regulatory issues. Job expectations include providing business continuity subject matter expertise and/or crisis management support. Acts as a lead contributor or project manager to execute the scope of initiatives and processes through continuity planning, testing, supplier assessments, enterprise risk transparency, and response management. Collaborates with stakeholders to ensure business continuity, crisis management and/or disaster recovery plans adhere to policies, standards and/or procedures Supports deliverables related to audit and regulatory inquiries Provides subject matter consulting related to business continuity, crisis management, and disaster recovery programs. Surfaces issues affecting recoverability and ensures resolution Role Description: This position will focus on Consumer Business Continuity and be responsible for strategic focus on events that impact multiple business organizations. Manage procedures and readiness materials for Business Continuity, including Lessons Learned. Continuous improvement of major crisis events playbooks such as Government Shutdown, Cyber Events, and Employee Unavailability. Collaborate with Single Process Inventory (SPI) process owners and delegates. Identify opportunities for improved effectiveness across Business Continuity. Respond to major events and coordinate the response to return the business to normal operations leveraging the Business Continuity Plans and Response Playbooks. Ability to manage self-identified Issues and deliver requirements on time or ahead of schedule. Manage multiple events and/or projects simultaneously Partner with multiple organizations across the enterprise to drive resolution to business disruptions Develop processes to ensure preparedness to events Ensures collaboration and partnership with all partners Position requires rotating on-call coverage including nights/weekends

Requirements

• Experience with developing and implementing initiatives
• Strong risk awareness, including operational, compliance and reputational risk
• Work independently and as part of a team to achieve objectives
• Strategic thinker with problem-solving skills
• Excellent written and verbal communication skills
• Experience with SPI/POP
• Contribute to create a positive team culture within a diverse workforce
• Strong understanding of Consumer & Small Business, and how the organization works together
• Demonstrated ability to work in a fast-paced environment; often with a high degree of ambiguity and prioritizing multiple tasks

Nice To Haves

• College Degree or 5+ years of relevant work experience
• 2-5 years of business continuity, project management, or business control experience
• Familiarity with the Client Assistance Program
• Attention to Detail
• Continuous Improvement
• Issue Management
• Process Simplification
• Written Communications
• Adaptability
• Collaboration
• Critical Thinking
• Presentation Skills
• Prioritization
• Advisory
• Business Continuity Management
• Consulting
• Crisis Management

Responsibilities

• promoting business continuity, crisis management, and/or operational resilience and facilitating cross-functional collaboration and decision making related to business continuity initiatives and ongoing process activities
• working with teams to facilitate and execute deliverables related to business continuity planning, testing, incident management, progress reporting, and audit/regulatory issues
• providing business continuity subject matter expertise and/or crisis management support
• execute the scope of initiatives and processes through continuity planning, testing, supplier assessments, enterprise risk transparency, and response management
• Collaborates with stakeholders to ensure business continuity, crisis management and/or disaster recovery plans adhere to policies, standards and/or procedures
• Supports deliverables related to audit and regulatory inquiries
• Provides subject matter consulting related to business continuity, crisis management, and disaster recovery programs
• Surfaces issues affecting recoverability and ensures resolution
• strategic focus on events that impact multiple business organizations
• Manage procedures and readiness materials for Business Continuity, including Lessons Learned
• Continuous improvement of major crisis events playbooks such as Government Shutdown, Cyber Events, and Employee Unavailability
• Collaborate with Single Process Inventory (SPI) process owners and delegates
• Identify opportunities for improved effectiveness across Business Continuity
• Respond to major events and coordinate the response to return the business to normal operations leveraging the Business Continuity Plans and Response Playbooks
• Ability to manage self-identified Issues and deliver requirements on time or ahead of schedule
• Manage multiple events and/or projects simultaneously
• Partner with multiple organizations across the enterprise to drive resolution to business disruptions
• Develop processes to ensure preparedness to events
• Ensures collaboration and partnership with all partners
• rotating on-call coverage including nights/weekends

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees