Consumer Banking Experience Analyst II - Deposit Products
About The Position
This role is for a Consumer Banking Experience Analyst II focusing on Deposit Products. The position involves conducting research to identify opportunities for improving processes and optimizing customer experiences within Consumer Banking. The analyst will collaborate with business leaders to assess the effectiveness of current strategies and procedures, using analytical skills to present findings and implement operational enhancements. The core objective is to create value for customers through an 'all-win' approach, guided by the company's values of Integrity, Caring, and Excellence.
Requirements
- Bachelor's degree in a related field or equivalent experience in banking product operations
- 2+ years of Consumer Banking experience
- Knowledge of banking products and services
- Excellent written and verbal communication skills
- Proficient in Microsoft applications
Responsibilities
- Proactively communicate with higher levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking
- Independently conduct research to identify opportunities that improve processes and optimize the overall Consumer Banking experience throughout the company
- Recommend and implement enhancements that streamline operations and create value within departmental work streams
- Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
Benefits
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including our Employee Assistance Program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
