Consumer Banking Deposit Product Manager

Northwest Bank•Columbus, OH

23h•Onsite

About The Position

Northwest Bank is a premier financial services provider focused on delivering best-in-class customer experiences while remaining committed to the local communities we serve. The Consumer Banking Deposit Product Manager will work cross functionally with partners across the organization guided by a core principle of putting the customer front and center. This position will support driving profitable growth of acquisition, relationship deepening and retention through the development, design and promotion of Northwest's retail digital banking and deposit product set. The Consumer Banking Deposit Product Manager position will devise, maintain, monitor and disseminate reporting and insights related to competitive activity, pricing, profitability, customer growth and product mix within their portfolio of focus. This position is also responsible the continued evaluation and recommendation of new product features/functionality and process enhancements. This role will have effective collaboration with key bank partners, including line of business leadership, marketing, technology and information systems, customer experience, enterprise project management, compliance, finance and training. Additionally, the Consumer Banking Deposit Product Manager will execute projects to support enhancements, product launches and marketing campaigns.

Requirements

Bachelor's Degree Business, Finance, Marketing, or related field
6 - 8 years Product management and development or similar experience
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Excellent people skills, a positive attitude and leadership abilities are critical to the success of this position
Adaptability, customer focus, decisiveness, driving for results, initiative, sales focus, teamwork and cooperation, business acumen, developing others, managing others, project management

Responsibilities

Support the end-to-end lifecycle of Consumer/Small Business Deposit products, including ideation, conceptualization, design, development, pricing, fees, and ongoing enhancement
Ensure product offerings are competitive, compliant, and aligned with customer needs. Work closely with partners to integrate deposit product offering into our full product/services suite
Execute on and participate in new projects
Monitor and report on portfolio trends including P&L, Balances, Fee income, productions, attrition. Provide corrective action recommendations when performance is not in line with expectations
Produce annual and strategic plans for Deposit Portfolio
Work closely with Treasury to support overall bank funding
Manage group of Vendors leverage to deliver products/services
Stay abreast of market trends, competitor offerings, and evolving client requirements. Use market signals and insights to identify opportunities for new product introductions or enhancements to existing products
Perform the continuous benchmarking effort related to our Deposit Product offering
Partner with Marketing teams on customer research related to deposit portfolio
Partner with Support Services to ensure processes, procedures, policies, and systems are functioning as designed and partner on projects for implementation
Work closely with marketing to develop and implement marketing initiatives to drive awareness, adoption and engagement of products and solutions.
Work in partnership with training and sales development teams to develop effective change management and communications to ready customer-facing teams
Work closely with marketing and corporate communications partners to develop launch strategy and communications plan
Partner with technology and information systems to implement requisite system changes and test and validate changes
Have solid understanding of first line of defense, the importance of risk management and their roles and responsibilities therein
Knowledge of fundamental regulations governing U.S. retail deposit accounts, payments, and digital banking services, including but not limited to Regulation DD, Truth in Savings, Regulation E, Regulation CC, Bank Secrecy Act (BSA), Patriot Act and Office of Foreign Assets Control (OFAC). Apply this knowledge to ensure compliance, risk management, and proper regulatory reporting
Partner closely with Fraud team to understand opportunities to create better experiences for customers while managing Fraud risks appropriately
Responsible for adherence to compliance as it pertains to products, services, delivery and management of deposit products and overall portfolio
Maintain Northwest Bank’s standard for internal controls, such as the internal and external audit points working efficiently and effectively to satisfy any issues raised by regulators as needed
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency