Consumer Banking Control Manager - Senior Associate

JPMorgan Chase & Co. • Columbus, OH

1d

About The Position

As a Senior Associate Control Manager in JPMorganChase’s Consumer and Community Banking organization, you will identify and mitigate compliance and operational risks. You will work with business executives and stakeholders to analyze risks and controls, develop effective control strategies, and help ensure secure and efficient operations. The role contributes to the firm’s risk management and control environment and supports continuous improvement.

You will design, implement, and monitor controls, including using automation, AI, and data analytics. You will review risk and performance indicators, create reports and insights for business decisions, and lead Risk & Control Self-Assessment walkthroughs and process-mapping exercises. You will also lead or support control-program projects, address regulatory and other key risks, and promote digital risk management, agile practices, and technology-enabled improvements.

Control Management uses a joint accountability model to maintain a strong and consistent control environment and mitigate operational risk. Its focus areas include Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting.

Requirements

• At least 5 years of experience working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Ability to independently apply risk management practices in routine situations, raise concerns, follow escalation procedures, and assist others with standard risk matters.
• Ability to use change-management resources and standard approaches, support stakeholders through moderate change, and escalate complex matters.
• Ability to influence with facts and data, facilitate mutually acceptable solutions, engage productively across the business, and escalate complex matters when needed.
• Ability to build productive relationships with internal stakeholders, communicate proactively, adapt to stakeholder needs, and assist with stakeholder engagement.
• Ability to create and deliver effective presentations, write clear executive summaries and key messages, and listen actively and summarize discussions to build alignment.
• Ability to take responsibility for individual and team outcomes, collaborate across functions, promote an inclusive environment, and work productively with peers and stakeholders.
• Ability to capture and document project insights, participate in knowledge sharing, apply lessons learned, and assist others with documentation.
• Ability to analyze routine and moderately complex data, evaluate information and alternatives, identify issues and patterns, engage stakeholders, and make timely, fact-based decisions.

Nice To Haves

• Knowledge of policies and regulatory requirements, including the ability to apply standards, understand the relationship between regulations and controls, and assist others with interpretation.
• Data literacy and automation proficiency, including the ability to identify and assess automation or machine-learning opportunities, communicate insights and benefits, and assist with data tasks and automation assessments.

Responsibilities

• Partner with and advise stakeholders to analyze business risks and controls, identify gaps or emerging risks, determine root causes, and recommend solutions.
• Design, establish, and monitor controls using automation, AI, and data analytics.
• Review program data, including key risk and performance indicators, use analytics and visualization tools, and prepare reports to support business decisions.
• Lead Risk & Control Self-Assessment process walkthroughs and mapping exercises with different teams.
• Lead or support control-program projects to ensure regulatory compliance, address key risks, and drive improvements through new technology.
• Apply digital risk management, agile ways of working, and automation to improve organizational practices.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed