Consumer Banking Control Manager - Senior Associate

JPMorganChase • Columbus, OH

18h

About The Position

As a Senior Associate Control Manager within JPMorganChase’s Consumer and Community Banking (CCB) organization, you will identify and mitigate compliance and operational risks. You will collaborate with business executives to design and implement effective control strategies that support secure and efficient operations. The role contributes to the firm’s success and reputation for excellence, in a team focused on innovation, collaboration, and continuous improvement.

The position includes advising stakeholders on risks and controls, designing and monitoring controls using automation, AI, and data analytics, reviewing program data and reporting insights, leading Risk & Control Self-Assessment activities, and supporting control-program projects and improvements through technology.

Requirements

• At least 5 years of experience working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Ability to independently apply risk-management practices in routine situations, raise concerns, follow escalation procedures, and assist others with standard risk matters.
• Ability to use change-management resources and standard approaches to minimize disruption, support stakeholders through moderate change, and escalate complex matters.
• Ability to influence others using facts and data, facilitate mutually acceptable solutions, engage productively across the business, and escalate complex matters when needed.
• Ability to establish productive internal stakeholder relationships, communicate proactively, adapt to stakeholder needs, and assist with stakeholder engagement.
• Ability to create and deliver effective presentations, write clear executive summaries and key messages, and listen actively and summarize discussions to drive alignment.
• Ability to take responsibility for individual and team outcomes, collaborate across functions, promote an inclusive environment, and work productively with peers and stakeholders.
• Ability to capture and document project insights, participate in knowledge sharing, apply lessons learned, and assist others with documentation.
• Ability to analyze routine and moderately complex data, evaluate information and alternatives, identify key issues and patterns, engage stakeholders, and deliver timely, fact-based decisions.

Nice To Haves

• Knowledge of policies and regulatory requirements, including the ability to independently apply standards protecting Client, Firm, and Employee obligations, understand regulatory-control connections, and assist others with interpretation.
• Data literacy and automation proficiency, including the ability to apply data literacy with appropriate controls, assess automation or machine-learning opportunities based on complexity and impact, communicate insights and benefits, and assist with data tasks and automation assessments.

Responsibilities

• Partner with and advise stakeholders to analyze business risks and controls, identify gaps and emerging risks, determine root causes, and recommend solutions.
• Design, establish, and monitor controls using automation, AI, and data analytics to support a proactive risk culture.
• Review and provide program data, including KRI/KPI information; use analytics and visualization tools; and create reports to support business decisions.
• Take ownership of Risk & Control Self-Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control-program projects, ensure regulatory compliance, address key risks, and identify and drive improvements through new technology.
• Apply digital risk management, agile ways of working, and automation to support organizational progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed