Consumer Banker IV (Van Wert)

First Financial Bank • Van Wert, OH

7d • $24 - $28

About The Position

The Consumer Banker works with existing First Financial Bank clients and prospects for new clients to deepen relationships by booking business directly and referring clients to internal partners, including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role supports clients across branch, drive-thru, phone, and email channels and provides guidance on the bank’s products, services, and digital offerings.

The Consumer Banker serves as a trusted advisor, uses the First Client Conversation Model to understand and address client needs, and contributes to the First Financial Bank Experience through client engagement, follow-up, collaboration, and participation in site-center huddles and meetings. The role also supports teammates through knowledge sharing, onboarding, and development, while maintaining operational, risk-management, compliance, and regulatory standards.

The position requires 3–4 years of client experience and retail banking, demonstrated success in consultative, needs-based selling, and strong knowledge of consumer and commercial banking products and services. A bachelor’s degree or equivalent experience is required. The listed pay scale is $23.56–$28.37 per hour. All roles are incentive eligible except Co-Op, Intern, or Student positions.

Requirements

• 3–4 years of client experience and retail banking.
• Demonstrated success with consultative, needs-based selling.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans, and treasury management.
• Ability to work independently and as part of a team.
• Bachelor’s degree or equivalent experience.
• Strong oral and written communication skills.
• Familiarity with consumer and small-business credit.
• Strong product knowledge relating to consumer and commercial products and services.

Responsibilities

• Open accounts and perform account maintenance.
• Run a teller drawer when deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Partner with appropriate internal teams to provide clients with relevant service or solutions.
• Ensure client follow-up calls occur within the proper timeframe.
• Maintain operational and risk-management standards and adhere to compliance and regulatory procedures.
• Assist clients with transactions in the branch, drive-thru, by phone, and by email.
• Model First Financial Bank’s mission and values for peers and coworkers.
• Track, report, and communicate business results and activities to the FCM.
• Partner with District Specialists to execute retail strategies and objectives that attract, retain, and grow core client relationships and provide a first-class client experience.
• Act as clients’ trusted advisor by adding value and building relationships using the First Client Conversation Model.
• Participate in site-center huddles and meetings to support sales and service activities.
• Meet or exceed management-set sales, service, and referral goals through teamwork and collaboration with the District and lines of business.
• Provide digital assistance to clients establishing or using the bank’s online offerings.
• Support the branch team, FCM, and District leaders and associates by sharing knowledge, onboarding and developing newer associates, helping address staffing challenges, and contributing to District and Region improvement.
• Stay informed about bank products, processes, and procedures, particularly complex ones.
• Meet applicable compliance requirements, including Bank Secrecy Act, Anti-Money Laundering, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Benefits

• The employer describes benefits and programs supporting associates’ holistic wellbeing and directs applicants to its Benefits Guide; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level