Consumer Advocate (Bilingual)

PSEG•Melville, NY

7h•Hybrid

About The Position

The Consumer Advocate connects low- to moderate-income customers and customers experiencing financial hardship with eligible assistance programs and benefits. Working both in the field and in the office, the Advocate partners with community agencies and social service offices, attends outreach events, and resolves escalated customer inquiries to support customers’ financial stability and access to vital resources. The role includes assessing customer accounts, helping customers establish manageable payment plans, conducting needs interviews, assisting with applications, and promoting the Household Assistance Program. The Advocate also builds community partnerships, represents PSEG Long Island on local boards and committees, monitors community trends, and reports on outreach activities, enrollment, and customer outcomes. The position is hybrid, with at least three onsite days per week. Weekend and evening work may be needed. During storm or outage restoration efforts, the employee may be required to work extended hours, perform different functions, or work onsite or at an alternate location as directed. PSEG is not offering visa sponsorship for this position.

Requirements

Bachelor’s degree in Social Work, Business, or a related discipline and at least 5 years of experience in social work or community outreach; alternatively, at least 9 years of relevant experience in social work or community outreach in lieu of a degree.
Bilingual in English and another language.
Demonstrated empathy and strong active listening skills.
Knowledge of government benefit programs.
Proficiency in Microsoft Office applications, including Excel and Word.
Ability to manage multiple priorities effectively in a dynamic environment.
Demonstrated ability to work collaboratively as part of a team.
Ability to analyze data and draw meaningful conclusions.
Strong verbal and written communication skills.
Valid U.S. driver’s license and a safe driving record, which must be maintained.
Compliance with the Department of Energy’s regulation 10 CFR 810 is required.

Nice To Haves

Spanish, Chinese, or French Creole language skills are preferred.
Utility or energy efficiency experience.

Responsibilities

Demonstrate PSEG Long Island core values in all interactions.
Assess customer accounts to determine eligibility for programs and services.
Advocate for customers experiencing financial hardship and help them establish manageable payment plans.
Interview customers to develop action plans for their needs and assist with program applications.
Promote the Household Assistance Program and contribute to its annual metric.
Participate in outreach events to assist customers.
Present available services to staff, community leaders, and customers.
Build strategic partnerships with leaders across nonprofit, government, and business sectors to serve the community collaboratively.
Represent PSEG Long Island on local advisory boards and committees.
Collaborate directly with social service agencies to connect customers with resources.
Track community trends and identify underserved demographics to improve program targeting.
Complete detailed monthly reports on outreach activities, enrollment, and customer outcomes.