Consulting Services Account Specialist 4
About The Position
Red Hat’s FSI Services team is seeking a Consulting Services Manager to develop and manage relationships with key Financial Services customer accounts in the United States. The role oversees consulting project delivery from kickoff through closeout, including defining scope, monitoring progress, and ensuring that delivery aligns with customer expectations and contractual agreements. It also identifies and qualifies business opportunities and partners with Red Hat Sales to build account strategies that support product adoption and revenue growth. The position guides consulting sales opportunities from qualification to close and manages assigned projects and resources, with a focus on revenue, margin, and booking goals across the Services Portfolio. It supports escalations, leads customer governance conversations, and coordinates with regional architects and project managers. The role requires technical knowledge, project and scope management expertise, and the ability to identify technical and non-technical enablement needs for the Consulting team. Applicants must reside in a state where Red Hat is registered to do business.
Requirements
- Knowledge of technical or business consulting practices.
- Experience in project delivery.
- Experience with internal or external sales cycles and providing a services approach to sales teams and Financial Services customers.
- Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value.
- Experience managing large customer programs, solutions, or territories.
- Expert-level presentation skills demonstrated through customer meeting presentations.
- Knowledge of application development or cloud solutions creation and delivery.
- Experience with cross-functional collaboration within a software company or equivalent.
- Must reside in a state where Red Hat is registered to do business.
Nice To Haves
- Experience in Banking or Financial Services.
Responsibilities
- Sell Red Hat services and solutions by translating customer business requirements into technical offerings, including offerings related to AI, virtualization, automation, and containers.
- Meet bookings ACV targets for Red Hat Consulting, Training, and Technical Account Management.
- Grow the territory by developing internal business partnerships with the field sales team and alliance and partner programs.
- Design and implement effective technical and business solutions for customers, with a focus on middleware technologies, particularly Red Hat OpenShift.
- Provide accurate and consistent revenue and booking forecasts for the territory.
- Manage revenue and booking goals across practices and meet margin and utilization targets.
- Support successful project delivery by participating in customer change management, planning, and governance meetings.
- Coordinate customer managers responsible for managing consultants and foster collaboration within the team.
- Sell and manage complex, multi-product solutions using Red Hat Technical Decision Point and Services Delivery Frameworks.
- Grow the revenue base quarterly and manage escalations independently.
- Assist with negotiating Red Hat master services agreements and statements of work with customers and the legal team.
- Oversee customer-account relationships and project delivery from kickoff through closeout, ensuring scope, progress, and delivery align with customer expectations and contractual agreements.
- Identify and qualify business opportunities and work with Sales on account strategies that promote product adoption and revenue growth.
- Guide consulting sales opportunities from qualification to closing and manage assigned projects and resources.
- Coordinate customer governance conversations and support escalations.
- Establish technical and non-technical enablement needs for the Consulting team.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible Spending Account for healthcare and dependent care.
- Health Savings Account for a high-deductible medical plan.
- Retirement 401(k) with employer match.
- Paid time off and holidays.
- Paid parental leave plans for all new parents.
- Disability, paid family medical, and paid military leave benefits.
- Employee stock purchase plan.
- Family planning reimbursement.
- Tuition reimbursement.
- Transportation expense account.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
