Account Services Specialist

Gemini, Inc. • Garland, TX

6d • $20 - $25

About The Position

Gemini is seeking an Account Services Specialist to support customers and team members from its Garland, Texas location. The role reviews customer sales orders and determines appropriate next steps to move orders to production while meeting customer expectations and following established processes. It also manages assigned customer accounts and works to resolve outstanding account issues and collect funds within company guidelines. The position requires strong customer service, communication, organization, attention to detail, and the ability to manage high call volumes and challenging customer interactions.

The Garland, Texas pay range is $20.06 to $24.74 per hour. The role is eligible for other benefits. Actual title and individual compensation may vary based on candidate-specific and business-related factors. Candidates who receive a conditional offer will be required to complete additional job-related screening as permitted or required by law.

Requirements

• High school diploma or GED required.
• At least two years of collections experience.
• Knowledge of basic accounting principles.
• Above-average communication, interpersonal, and customer service skills.
• Good mathematical aptitude and abilities.
• Strong organizational and numerical skills.
• Ability to handle high volumes of incoming calls, manage workflow, and deal with problem customers.
• Excellent phone etiquette, strong attention to detail, and a strong sense of urgency.

Nice To Haves

• Four years of related accounting, business, or equivalent experience preferred.

Responsibilities

• Review customer sales orders promptly to determine the best approach for proceeding to production while meeting customer expectations and following standard processes and guidelines.
• Negotiate with customers and make timely, logical decisions to collect funds while staying within guidelines.
• Handle challenging customer situations professionally and firmly.
• Contact customers by phone, email, or fax to establish payment arrangements.
• Resolve customer account questions and issues, including missing invoices, credit inquiries, payment terms, down payments, and credit card information.
• Process credit card transactions and other electronic payments.
• Manage assigned account territories by communicating and following up with customers to resolve outstanding issues and providing necessary correspondence and direction.
• Discuss unusual customer requests, outstanding issues, or demands with the Senior Account Services Specialist.
• Place customer accounts with outside collection agencies when needed.
• Perform other duties as assigned.

Benefits

• Low-cost health insurance premiums with two plans to select from.
• 401(k) retirement match of 4% with profit sharing.
• Paid time off, including vacation, holiday, parental, volunteer, and sick leave.
• Dental, vision, disability, and life insurance.
• Weekly pay.
• Use of a company-owned resort in Hayward, Wisconsin.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED