Consultative Pharmacy Technician - HYBRID
About The Position
Become a part of our caring community The Consultative Pharmacy Technician certified Pharmacy Technician who serves as a central resource for medication-related support for patients, pharmacies, and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex clinical/operational/customer support assignments. Supports medication adherence, reconciliation and patient outreach. Performs analysis and follow-up. Typically works on semi-routine assignments. The Consultative Pharmacy Technician supports medication-related activities for patients, pharmacies, and providers, including refill management, medication adherence, and medication reconciliation. This role assists with mediation coordination, research, and issue resolution, while triaging requests that require pharmacist involvement. Conducts patient outreach to address medication gaps and supports scheduling for pharmacist consultations. Applies established guidelines and departmental polices to complete assignments, ensuring accuracy, efficiency, and quality standards are met within defined workflows. Use your skills to make an impact
Requirements
- Candidates need to reside in a commute distance to Orlando, Florida for this HYBRID position
- Must have an active Pharmacy Technician or Tech in Training license in the state of Florida
- Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
- Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
- Excellent communication skills
- Experience using multiple computer applications simultaneously and strong data entry skills
- High School Diploma or GED
- A positive, proactive attitude with a passion for customer service
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- Bilingual in Spanish
Responsibilities
- Supports medication adherence
- Supports medication reconciliation
- Patient outreach
- Performs analysis and follow-up
- Refill management
- Medication coordination
- Research
- Issue resolution
- Triaging requests that require pharmacist involvement
- Conducts patient outreach to address medication gaps
- Supports scheduling for pharmacist consultations
Benefits
- Blue Cross and Blue Shield Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
