Consultative Pharmacy Technician 3 (After Hours)

Dragonfly Health•Wexford, PA

7h•Remote

About The Position

This position is responsible for accurately performing prescription data entry, managing patient records, and supporting pharmacy operations, particularly during after-hours. The role involves utilizing various pharmacy systems and Microsoft applications, processing medication orders, maintaining knowledge of drug names and formularies, and troubleshooting Automated Dispensing Systems (ADS). The technician will also assist with claim adjudications, support compliance initiatives, and collaborate with stakeholders to resolve prescription-related issues and improve processes. This role does not involve supervisory responsibilities.

Requirements

High school diploma or equivalent
One (1) year of pharmacy technician data entry experience
Good knowledge of brand and generic drug names
Familiarity with drug formularies
Ability to work independently and accurately in a fast-paced environment
Must be able to comprehend documents received via fax
Excellent communication skills, both verbally and in writing
Ability to manage multiple priorities efficiently with attention to detail
Excellent problem-solving and critical thinking skills
Ability to oversee workflow effectively in remote sites
Accurate and efficient typing/data-entry skills
Proficiency with pharmacy-based systems for prescription data entry, Windows-based applications, and Microsoft Office Suite
Self-motivated with a strong work ethic and professional integrity
Pharmacy Technicians residing in Pennsylvania must be registered with PA Board of Pharmacy or obtain registration prior to internal deadline.
Pharmacy Technicians residing in Tennessee must be registered with TN Board of Pharmacy

Nice To Haves

CPhT preferred
2 years of pharmacy technician data entry experience preferred

Responsibilities

Accurately perform prescription data entry in accordance with company policies, IPU standards, and regulatory requirements.
Demonstrate proficiency with pharmacy systems and Microsoft-based applications (Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity).
Review and process faxed medication orders, verifying and clarifying information with hospices as needed, and documenting all interactions.
Maintain in-depth knowledge of brand and generic drug names, formulary guidelines, and IPU-specific medication profiling standards.
Perform daily activities while meeting established IPU goals, maintaining profile accuracy, call quality, and compliance with all operational standards.
Provide support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and PCO-related urgent processing.
Maintain detailed call logs and documentation for every client, prescriber, and hospice interaction.
Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests appropriately and following compliance requirements.
Support compliance initiatives and ADS-related reporting, tracking, and trending activities.
Collaborate with internal and external stakeholders to resolve prescription-related issues and continuously improve IPU processes.
Perform other duties as assigned, demonstrating flexibility and the ability to prioritize tasks.