Consultative Pharmacy Technician 3 (After Hours)

Dragonfly Health•Pine Township, PA

13h•Remote

About The Position

This position is responsible for accurately performing prescription data entry, supporting after-hours pharmacy operations, and ensuring timely and precise updates to patient records. The role involves utilizing various pharmacy systems and Microsoft-based applications to manage prescriptions, process medication orders, and troubleshoot Automated Dispensing Systems (ADS). The technician will also assist local pharmacies with claim adjudication and support compliance initiatives. Collaboration with internal and external stakeholders is key to resolving prescription-related issues and improving processes.

Requirements

High school diploma or equivalent
CPhT preferred
Pharmacy Technicians residing in Pennsylvania must be registered with PA Board of Pharmacy or obtain registration prior to internal deadline.
Pharmacy Technicians residing in Tennessee must be registered with TN Board of Pharmacy
One (1) year of pharmacy technician data entry experience (2 years preferred)
Has good knowledge of brand and generic drug names
Familiarity with drug formularies
Ability to work independently and accurately in a fast-paced environment
Must be able to comprehend documents received via fax
Excellent communication skills, both verbally and in writing
Ability to manage multiple priorities efficiently with attention to detail
Excellent problem-solving and critical thinking skills
Ability to oversee workflow effectively in remote sites
Accurate and efficient typing/data-entry skills
Proficiency with pharmacy-based systems for prescription data entry, Windows-based applications, and Microsoft Office Suite
Self-motivated with a strong work ethic and professional integrity
Must have the ability to provide a high-speed DSL or cable internet connection for a home office.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information is required.
Schedule flexibility in work hours is required.
May sit, stand, stoop, bend, and walk intermittently during the work shift.
May sit or stand seven (7) to ten (10) hours per shift.
May be necessary to work extended hours as needed.
Finger dexterity to operate office equipment required.
May need to lift up to twenty-five (25) pounds on occasion.
Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.
Must be able to hear normal sounds.

Nice To Haves

CPhT preferred
Two (2) years of pharmacy technician data entry experience

Responsibilities

Accurately perform prescription data entry in accordance with company policies, IPU standards, and regulatory requirements.
Demonstrate proficiency with pharmacy systems and Microsoft-based applications (Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity).
Review and process faxed medication orders, verifying and clarifying information with hospices as needed, and documenting all interactions.
Maintain in-depth knowledge of brand and generic drug names, formulary guidelines, and IPU-specific medication profiling standards.
Perform daily activities while meeting established IPU goals, maintaining profile accuracy, call quality, and compliance with all operational standards.
Provide support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and PCO-related urgent processing.
Maintain detailed call logs and documentation for every client, prescriber, and hospice interaction.
Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests appropriately.
Support compliance initiatives and ADS-related reporting, tracking, and trending activities.
Collaborate with internal and external stakeholders to resolve prescription-related issues and continuously improve IPU processes.
Perform other duties as assigned, demonstrating flexibility and the ability to prioritize tasks.