Client Services, Consultant

Medallia•Mclean, VA

About The Position

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Requirements

1+ years of experience in a client-facing, technical, professional services or closely related role
Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning
Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
Ability to present insights to C-suite executives, translating technical complexities into business language.
An obsessive focus on client success and platform adoption as a driver of organizational change.
Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
Ability to understand, synthesize, and translate between business problems and technical concepts

Nice To Haves

Technical experience including Javascript, HTML, XML
Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys

Responsibilities

Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.
Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.
Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes