Consultant, Client Services

C-Space • Boston, MA

13h • Remote

About The Position

C Space is a global leader in online communities, helping organizations build direct, meaningful relationships with their customers for more than 25 years. They create vibrant hubs for insight, collaboration, and connection. As part of the Escalent group of companies, C Space is expanding its offerings and client base, presenting an exciting opportunity to join a growing, innovative team and make a meaningful impact across industries. The ideal candidate is curious, thoughtful, and analytical, enjoying the process of transforming data into actionable insights for clients. They are comfortable with both qualitative and quantitative research and skilled at conveying findings through clear storytelling and engaging data visualization. The role involves partnering with clients and internal teams to deliver research-led insights that drive action, managing multiple projects, balancing priorities, and contributing across the research lifecycle.

Requirements

• At least 2 years of experience in market research, consumer insights, brand strategy, or a related field
• A bachelor’s degree in a relevant discipline (e.g., psychology, anthropology, sociology, business, marketing, communications, political science, economics, or similar fields)
• Experience or interest in technology and/or financial services
• Comfort working with qualitative and quantitative research methods, including survey design
• Experience with survey platforms such as Qualtrics, Discuss, or similar tools
• Strong analytical thinking and the ability to interpret complex data
• Clear, confident written and verbal communication skills
• Ability to prioritize work and adapt in a fast-paced environment
• Collaborative mindset and experience working in team-based settings
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) or similar data visualization tools
• Curiosity about people, brands, and how insights can influence decision-making

Responsibilities

• Acting as the primary point of contact for assigned clients and building trusted, long-term partnerships
• Translating client business questions into clear, thoughtful research plans
• Designing and executing qualitative and quantitative research—from scoping through final delivery
• Analyzing data from online communities, surveys, interviews, and other sources to uncover actionable insights
• Synthesizing findings into clear, engaging presentations and reports
• Collaborating closely with community managers, strategists, analysts, and other partners
• Identifying opportunities to deepen insights by asking strong questions and incorporating relevant industry context
• Creating focused research activities, frameworks, and methodologies that support client objectives
• Building rapport with community members to understand their needs, motivations, and emotions
• Using visual storytelling (charts, graphs, imagery, and creative techniques) to make insights accessible and compelling
• Presenting findings and leading conversations that connect insights to business impact
• Supporting or mentoring entry-level colleagues as needed

Benefits

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
• Paid Parental leave
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees