Consultant, Transformation & Delivery

CIBC•Toronto, ON

11d•Hybrid

About The Position

The Payments Transformation Team within Global Money Operations helps shape technology and process strategies across channels, products, and business lines for CIBC employees. As a member of this team, you'll facilitate business delivery and support for Commercial Banking Payments processed through Payment Hub, as well as data repository and tracking systems. You'll ensure all business delivery supports compliance, regulatory, and business requirements from an ISO/MX perspective, while also meeting payment service level agreements (SLAs). In this fast-paced, collaborative environment, you'll balance assertiveness and patience as you persevere to drive results. Working closely with representatives from across the bank, you'll continually improve processes and systems to provide clients with a seamless and efficient payment experience. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

5+ years of experience in payments flows and delivering transformation projects.
Strong communicator.
Facilitate conversations with various stakeholders—both internal and external—to communicate the payments vision, tactical steps, and blockers.
Critical thinker.
Use analytical skills to assess payment solution development and ensure outcomes align with business and customer needs.
Put our clients first.
Engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.
Values matter to you.
Bring your real self to work, and you live our values - trust, teamwork, and accountability.

Nice To Haves

Experience working with MT standards and ISO20022 message translations

Responsibilities

Collaborate with business, back office, and technology partners to gather and document complex business requirements by leading discussions, identifying scope, and defining appropriate solutions.
Prepare and validate comprehensive business requirements to address both business objectives and technical considerations.
Align technology solutions with business needs, demonstrating a strong understanding of payment flows (e-transfers, wires, cheques, EFT) and their impact.
Build and foster strong, business-focused relationships through ongoing collaboration and regular touchpoints with key stakeholders.
Apply your experience working with MT standards and ISO20022 message translations to support business delivery and compliance.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development