Consultant TLM Support

ADP • Dartmouth, NS

1d • Hybrid

About The Position

ADP is hiring a TLM Consultant. In this role, as a TLM Consultant, you are responsible for resolving software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production. The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

Requirements

• Bilingual French & English
• Proven track record for delivering exceptional customer service
• Aptitude to learn new software applications
• Fundamental understanding of (hardware, networks, routers, switches, IP addresses)
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent
• Excellent organization, prioritization skills and strong attention to detail
• Excellent soft skills
• Excellent communication (written and verbal)
• Ability to work in a team environment
• While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Nice To Haves

• Experience in (Payroll, Benefits, Time & Attendance) is considered and asset

Responsibilities

• Engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve call metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions

Benefits

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Flexibility to integrate work more easily in your everyday life.
• With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree