Consultant, Technical Account Manager

Dell Technologies•San Francisco, CA

19d•$162,350 - $210,100•Onsite

About The Position

Dell Technologies is hiring a Consultant on its Technical Account Manager team to provide dedicated support services to the United States Government at Lawrence Berkeley National Laboratory in Berkeley, California. The role is onsite at the customer location five days per week. The Consultant ensures custom contractual support requirements are understood and managed according to the customer’s Statement of Work, and coordinates communication and problem-solving among support teams, account teams, field service personnel, and customers. The Technical Account Manager serves as the customer’s primary point of contact for Dell Technologies support and coordinates operational support activities. The role includes warranty account management and resource coordination, management of technical resolutions and communications during warranty engagements, supporting customer implementations and Dell solutions, maintaining tailored customer support plans and relationships, and contributing to warranty and maintenance strategies and best practices.

Requirements

Be a U.S. citizen and eligible for DOE site access.
Have strong technical expertise with Dell Technologies hardware and management tools, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, OpenManage, and firmware/BIOS baseline management.
Have proven experience supporting large-scale HPC or high-density compute systems, with understanding of node architecture, CPU/GPU topology, interconnects, and datacenter power and cooling considerations.
Have strong project and operations management experience, including coordinating deployments, firmware updates, acceptance/burn-in testing, and contractual support deliverables.
Have deep knowledge of NVIDIA GPU compute and networking technologies, including H100/H200-class GPUs, NVLink, and InfiniBand architecture and diagnostics.
Have advanced Linux system administration skills in HPC environments, including command-line troubleshooting, log analysis, and performance tuning.

Nice To Haves

Familiarity with high-performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics.
Experience with Linux-based HPC clusters and provisioning frameworks such as xCAT, Bright, or Warewulf.
Experience with cluster observability tools.
Strong background in out-of-band management, including iDRAC, OpenBMC, and Redfish, and hardware-level diagnostics.

Responsibilities

Serve as a dedicated support services resource for the United States Government and the customer’s primary point of contact for Dell Technologies support and operational support coordination.
Work at the customer site five days per week.
Provide single-point warranty support and customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty engagements.
Identify and leverage Dell and partner resources to meet the technical needs and objectives of customer implementations.
Work with account teams on end-to-end planning and sustainment of Dell solutions; help design customer solutions and support their installation, customization, and integration.
Provide customer feedback on observed or known issues and develop and maintain support plans and relationships tailored to each project’s requirements.
Contribute to warranty and maintenance strategies, policies, and best practices through management meetings and other direct contributions.
Coordinate problem-solving efforts among support teams, account teams, field service personnel, and customers.
Collaborate with Dell Technologies colleagues to support consistent delivery, adherence to standard practices, and continuous improvement of deployment and support services.
Coordinate deployments, firmware updates, acceptance and burn-in testing, and contractual support deliverables.