Consultant - Site Solutions

Veeva Systems • North Carolina - Raleigh, NC

1d • Remote

About The Position

Veeva Systems is seeking a Consultant or Senior Consultant for its Site Solutions Professional Services team. The role implements SiteVault, a solution for clinical research sites, and supports customers’ long-term success. The consultant serves as a primary point of contact for customer stakeholders, drives collaboration, manages escalations, and demonstrates value through proactive engagement. The position focuses on implementing site-oriented applications and managing customer relationships. The role is remote within the United States, with a strong preference for candidates in the Eastern or Central Time Zone. Candidates near an airport must be able to meet travel requirements; there is otherwise no work location requirement. Typical travel is 10%, with travel potentially reaching 20%.

Requirements

• At least 3 years of experience in enterprise software implementation in life sciences, healthcare, or a relevant field.
• Based in North America.
• Customer-facing consulting experience delivering workshop material, developing meaningful customer relationships, and gathering requirements from business and system stakeholders.
• Ability to act with speed to understand requirements and create corresponding solutions, with a willingness to roll up your sleeves.
• Able to meet travel requirements; typical travel is 10%, but may be as high as 20%.

Nice To Haves

• SaaS/cloud experience managing site CTMS or eISF systems.
• Clinical research experience at a site.
• Experience using HubSpot.

Responsibilities

• Lead implementation of SiteVault eISF and CTMS, aligning delivery with customer goals and sales expectations.
• Understand customer goals and build relationships through regular engagement with customer decision-makers.
• Support renewal efforts by engaging with potential renewals and guiding customers through the process.
• Help create and maintain an automated onboarding experience for customers using the free version of SiteVault, and provide light-touch support through HubSpot.
• Lead year-end reviews to discuss progress, gather insights, and initiate renewal conversations.
• Provide feedback to the product team about customer needs and industry trends.
• Act as a main point of contact between Veeva and key customer stakeholders, driving collaboration, managing escalations, and demonstrating value through proactive engagement.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible paid time off.
• Company-paid holidays.
• Retirement programs.
• 1% charitable giving program.
• May be eligible for variable bonus and/or stock bonus in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed