Consultant, Sales, Service, and Operations

Playfly Sports • Ypsilanti, MI

1d • Onsite

About The Position

Playfly Sports is hiring a Consultant, Sales, Service, and Operations to join its team at Eastern Michigan University in Ypsilanti, Michigan. The role serves as the primary liaison between the existing client base and the university’s Collegiate Athletics Department. Consultants renew and grow season ticket accounts and generate new business through outbound sales, upselling, cross-selling, and referrals. Revenue is generated primarily through outbound phone calls, supplemented by email marketing, in-person presentations, stadium tours, and appointments. The position also handles inbound communications and attends season ticket member events for ticketed university sports. Day-to-day leadership and mentoring are provided by Playfly Aspire Leadership.

The position sells tickets and related products for ticketed sports, including football and men’s and women’s basketball. Products include season tickets, renewals, upgrades and add-ons, group tickets, partial plans, single-game tickets, and stand-alone donations. The consultant manages and retains accounts, services fans and donors, processes ticket orders, maintains prospect and customer records, and works home games and member events. The role is on-site in Ypsilanti, with occasional travel possible. Work outside typical office hours, including nights and weekends, is needed as required. The work is sedentary overall, with walking, standing, bending, and carrying light office items; the typical environment is an adequately lighted, climate-controlled office.

Playfly Sports describes itself as a sports marketing and media company working across linear, digital, and experiential assets, collegiate and high school multimedia rights, uniform branding, sponsorship platforms, and esports. It states a commitment to diversity, equity, inclusion, equal employment opportunity, and reasonable accommodations. The stated base pay range is $14.42–$14.42 USD. The employer is unable to sponsor or take over sponsorship of an employment visa for this role.

Requirements

• Previous customer service or retail sales experience and a genuine desire to help people.
• Computer proficiency, including Microsoft Word, Excel, and Outlook.
• Attention to detail.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and take initiative.
• Ability to encourage collaboration, flexibility, equity, and inclusion so colleagues can contribute fully and feel valued and supported.
• Availability to work outside typical office hours, including nights and weekends, as needed.
• Ability to perform work involving walking, standing, bending, and carrying light office items.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Experience with Paciolan software and Salesforce CRM (a plus but not required).
• Ticket sales experience (preferred but not required).

Responsibilities

• Sell tickets and related products for ticketed sports, including football and men’s and women’s basketball.
• Conduct stadium tours, on-site presentations, outbound calls, and inbound service calls for the Athletic Department’s ticketed sports.
• Sell season tickets, renewals, upgrades and add-ons, group tickets, partial or mini-plan packages, single-game tickets, and stand-alone donations.
• Meet or exceed sales goals while providing superior customer service.
• Continuously grow the sales portfolio by attracting additional business leads.
• Manage and retain accounts of premium seating customers, season ticket members, and group sales clients.
• Service existing season ticket members and donors, including facilitating upgrades and additional seat requests.
• Set and conduct off-site and arena-tour appointments to develop fan relationships and revenue.
• Maintain prospect and customer records in the ticketing database.
• Contact local businesses and individuals by phone, in-person appointments, and networking events to sell ticket plans.
• Meet assigned outbound sales activity and daily goals.
• Work home games and season ticket member events, performing ticket sales and service duties.
• Make sales and relationship-building calls, texts, and emails to season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers.
• Service the inbound ticket sales phone line, answer general fan questions, and sell ticket packages.
• Use ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticket holders.
• Process ticket orders and handle printing, fulfillment, distribution, and reporting.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed