Consultant, Sales and Service (Ball State)

Playfly Sports • Muncie, IN

6h

About The Position

Playfly Sports is hiring a Consultant, Sales and Service to work with Ball State University Athletics. The Consultant serves as a primary liaison between current clients and the Athletics Department, renewing and growing season ticket accounts and generating new business through upselling, cross-selling, and referrals. Revenue is generated primarily through outbound calls, supplemented by email marketing, face-to-face presentations, and stadium or arena tours. The role also handles inbound communications and ticketing questions, conducts onsite and offsite appointments, and attends season ticket member events for ticketed university sports. Day-to-day leadership and mentoring are provided by Playfly Aspire Leadership.

The Consultant sells ticketed sports including football and men’s and women’s basketball across season tickets, mini plans, group sales, single games, and donations. The position focuses on customer support, relationship building, account retention and growth, lead generation, and delivering service at home games and events. Work is typically performed in a climate-controlled office, with opportunities and requirements to work at events and outside typical office hours.

Requirements

• Previous customer service or retail sales experience and a genuine desire to help people.
• Computer proficiency, including Microsoft Word, Excel, and Outlook; detail oriented.
• Excellent communication, presentation, and listening skills.
• Ability to work well with others and take initiative.
• Ability to encourage collaboration, flexibility, equity, and inclusion so colleagues can contribute fully and feel valued and supported.
• Ability to work nights and weekends when needed.

Nice To Haves

• Bachelor’s degree preferred, but not required.
• Experience with Ticketmaster software and HubSpot CRM is a plus, but not required.
• Ticket sales experience preferred, but not required.

Responsibilities

• Sell tickets and related products for all ticketed sports, including football and men’s and women’s basketball; offerings include season tickets, mini plans, group sales, single games, and donations.
• Conduct outbound sales efforts by phone, email, text, and in-person meetings, with a minimum of 80 calls and 30 fan conversations daily.
• Service inbound sales inquiries and provide customer support for ticketing needs.
• Build and maintain relationships with season ticket holders, premium clients, group leaders, donors, and prospects.
• Schedule and conduct stadium tours, arena appointments, and off-site presentations to drive revenue and fan engagement.
• Manage a large portfolio of accounts, focusing on retention, upgrades, and additional sales opportunities.
• Track interactions and sales activities using the ticketing CRM/database.
• Collaborate with local businesses and attend networking events to generate leads and sell corporate and group packages.
• Work home games and events to support sales initiatives and provide service to fans.
• Support ticket sales strategies, promotions, and retention programs to meet or exceed revenue goals.
• Handle inbound communications and address questions, comments, and concerns.
• Attend season ticket member events for ticketed university athletics sporting events.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed