Consultant, Production Application Support-2

CIBC•Toronto, ON

2d•Hybrid

About The Position

In this role, you will join the PBBSIT - Simplii & Investing Technology Application Operations - Direct Investing and Advice (DI&A) team within CIBC’s Infrastructure Operations Department. You will play a critical part in supporting the operations of all DI&A applications, including Enterprise Tier 1 systems. Your responsibilities will include providing advanced investigation and second-level support for client and technical issues, system or website outages, and inquiries from both internal and external application teams. You will prioritize and coordinate with the appropriate CIBC technology groups and external vendors to ensure timely resolution. Additionally, you will be accountable for maintaining the stability and performance of production applications, overseeing day-to-day operational activities, managing escalations, and adapting established procedures to address unique situations. This position requires participation in a 24/7 support rotation and active coordination of recovery efforts when necessary. At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

Requirements

3-5 years of hands-on experience with Azure DevOps, Red Hat OpenShift, Microsoft Azure, Artifactory, Docker, Kubernetes, Git, Ansible, and Linux OS.
Proficient in scripting languages such as Bash, Python, and PowerShell.
Working knowledge of financial products and services, with the ability to apply standard practices and processes to relevant operational activities.

Nice To Haves

SRE (Site Reliability Engineering) certification is an asset.

Responsibilities

Investigate and identify operational issues and prioritize based on severity, risk and/or strategic business needs.
Manage issue logs and Business production support requests.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change.
Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others.
Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards.
Investigate, research and provide recommendations on issues and system outages.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development