Consultant, Production Application Support

CIBC•Toronto, ON

4d•Hybrid

About The Position

You’ll be joining CIBC’s Application Operations Simplii & CBFAT(CRM, Corporate & Investment Banking, Finance and Adjudication Technology) team. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

At least 3+ years in Azure, Red Hat OpenShift, Linux , Red Hat, Azure DevOps, Azure SQL MI, Postgres and IT automation.
Working knowledge of brokerage products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.

Nice To Haves

You know that relationships and networks are essential to success.
You inspire outcomes by sharing your expertise.
You're digitally savvy.
You seek out innovative solutions and embrace evolving technologies.
You can easily adapt to new tools and trends.
You know that details matter.
You notice things that others don't.
Your critical thinking skills help to inform your decision making.
You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it's the right thing to do.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.
Manage issue logs and Contact Centre requests.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.
Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes.
Promote and support the concepts, products and services of the Channel Support area.
Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others.
Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards.
Investigate, research and provide recommendations on issues and system outages.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development