Consultant, Production Application Support (CAAS - Openshift)

CIBC•Toronto, ON

3d•Hybrid

About The Position

You’ll be joining CIBC’s Application Operations-CAAS team supporting the Openshift container platform enabling CIBC's digital transformation. You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. You’ll be responsible for maintaining infrastructure health and day-to-day operational activities, managing escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

Requirements

5 years of experience in supporting Openshift or applications utilizing the Openshift platform.
2+ years experience supporting/deploying/configuring infrastructure resources in Azure.
Experience using automated deployment methodologies and toolsets such as Azure Devops, Github, Git Actions, Argo CD.
Comfortable using Linux CLI for network/connectivity troubleshooting, certificate management utilizing OpenSSL or Keytool, and HA Proxy support.
Experience utilizing tools like Grafana to enhance observability and create alerts for system events.
Basic scripting skills and can enhance with AI to solve problems and work efficiently.
Bachelor’s degree or equivalent in Computer Science or Technical discipline.
Analytical Thinking
Application Production Support
Brokerage Services
Business Requirements
Identifying Opportunities
Impact Analysis
Implementation Planning
IT Operations Support
Technical Knowledge
Work Collaboratively

Nice To Haves

Experience working with Redis or MongoDB NoSQL databases.

Responsibilities

Investigate OCP/Kubernetes technical issues and prioritize based on severity, risk and/or strategic business needs.
Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients and vendors.
Ensure internal clients are well-informed of service updates and environment changes.
Act as subject matter expert for new clients onboarding as well as projects requiring enhancements to existing config.
Regular communication with project managers and developers assessing requirements and planning production releases.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development