Application Support Consultant

CIBC•Toronto, ON

4d•Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll be joining CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you’ll bring technical and operational knowledge to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them.

Requirements

1 - 3 years of supporting a Front Office Trading Application (Fixed Income exposure preferred) and working with Traders directly with their questions/inquiries.
Technical trouble-shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs.
Knowledge of Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad-hoc reports as required.
A degree/diploma in Computer Science, Business, and/or a related field
Analytical Thinking
Application Production Support
Business Requirements
Impact Analysis
Implementation Planning
IT Maintenance
IT Operations Support
Technical Leadership
Work Collaboratively

Nice To Haves

Working knowledge of the following trading systems: Bloomberg TOMS and/or Broadway.

Responsibilities

Identify and resolve medium to high complexity production problems for support of applications.
Make decisions and think critically when solving problems.
Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio.
Advise on and research all aspects of effective and efficient application or technical service delivery.
Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance.
Communicate effectively with others verbally, recognizing that its more than just language but tone and style.
Influence others to impact decisions and behaviors internally and with external vendors.
Monitor and analyze services to identify opportunities for improvement and recommend solutions.
Be available on call for after hours support and for validation activities.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development