Application Support Engineer

Conduent

9h•Onsite

About The Position

Application Software Support Engineer desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent Services customers. This position requires a detail oriented individual who will be responsible for providing software support for all customer-escalated issues, with ongoing research, debugging and subsequent release and deployment of product updates. While moderate-to-extensive knowledge of each is required, we are also looking for individuals who excel in one or more of the following six categories: Linux (command line), Network Troubleshooting, SQL/DBMS, Programming/Scripting, File Transfer Tools, and Kubernetes.

Requirements

3 Years of total work experience
Excellent working knowledge of Linux and network technologies.
Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
Knowledge of advanced Unix/Linux/Windows commands.
Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.)
Ability to utilize computer operating systems utilities.
Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.

Nice To Haves

Individuals who excel in Linux (command line) – Able to use advanced Linux commands for troubleshooting, OS configurations and software deployments.
Individuals who excel in Network Troubleshooting – Strong knowledge of networking concepts. Ability to investigate and research network issues using standard Linux networking tools.
Individuals who excel in SQL/DBMS – Understands and is able to write advanced queries to a database for troubleshooting.
Individuals who excel in Programming/Scripting – Understands fundamental programming/scripting concepts, and is capable of creating programs and scripts to solve complex problems (typically in Perl, Bash, Javascript).
Individuals who excel in File Transfer Tools – Strong knowledge in any of the File Movement tools (e.g. Linoma/GoAnywhere, Connect Direct, etc.) / File Transfer Protocols
Individuals who excel in Kubernetes – Experience managing pods, deploying pods, and proficiency with kubectl.
Knowledge of Apache, Tomcat and Glassfish preferred.
Prior experience in a Level 2 or Technical Helpdesk role preferred.
Prior experience in a PCI environment or the Payment Industry preferred.
ITIL Service Management knowledge desirable
Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

Responsibilities

Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications.
Provide periodic OnCall 24x7 support (~once out of every 2 months you are on-call off-hours and weekends).
Must have the ability to work in a multi-system and multi-platform environment.
Responsible for coordination with operations center staff to ensure monitoring of production systems.
Responsible in deploying application upgrades in a Linux environment.
Responsible for reading and writing Bash and Perl scripts for automated tasks.
Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts.
Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.
Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.