Application Support Engineer

Apex Fintech Solutions•Dallas, TX

1d•Hybrid

About The Position

We are seeking a skilled and customer-oriented Application Support Engineer to join our fast-paced Fintech company specializing in cutting-edge trading technologies. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of our trading platforms, and maintaining high levels of customer satisfaction.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)
3+ years of experience in application support, preferably in a financial services or trading environment
2+ years of prior experience in customer-facing roles is required
Strong foundational knowledge and exposure to networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL)
Strong understanding of REST APIs, cloud technologies (AWS/Azure/GCP), and microservices architecture
Proficiency in SQL and NoSQL databases (e.g., MSSQL, MongoDB, Postgres)
Solid networking knowledge, including TCP/IP, DNS, and network security concepts
Experience with Linux and Windows operating systems
Strong scripting abilities (Python, Powershell)
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
Strong customer service orientation and ability to communicate technical concepts to non-technical audiences

Nice To Haves

Previous development experience preferred
Familiarity with trading systems, financial markets, and regulatory requirements is a plus

Responsibilities

Serve as a key escalation point for frontline support, handling complex technical issues related to our trading applications
Monitor system performance and availability, proactively identifying and resolving potential issues before they impact clients
Troubleshoot and diagnose software issues across our trading infrastructure
Meet and exceed Service Level Agreements (SLAs) for incident response and resolution times
Maintain high levels of customer satisfaction through clear communication and efficient problem-solving
Collaborate with development teams to implement fixes and improvements based on customer feedback
Create and maintain technical documentation, including troubleshooting guides and knowledge base articles
Participate in on-call rotations to provide 24/7 support for critical trading systems