Consultant II

WellSky • Overland Park, KS

4d

About The Position

The Consultant II leads implementation of solutions by ensuring successful deployment, customization, and adoption. The role combines project management skills and knowledge of technical functionalities to work with clients and internal teams and deliver high-quality implementations on time. The Consultant II advises clients on solution customization and configuration, supports user adoption through training, and helps troubleshoot implementation issues. The role may require travel up to 25% based on business needs and additional or irregular hours as needed. It also requires following applicable security policies and procedures to safeguard company and client information.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 2–4 years of relevant work experience.
• Willingness to travel up to 25% based on business needs.
• Willingness to work additional or irregular hours as needed.
• Ability to sit and view a computer screen for extended periods.

Nice To Haves

• Experience in the home health industry.
• Proficiency with Salesforce, including reporting, case management, and workflow tracking.
• Experience with billing processes and/or revenue cycle management within healthcare settings.

Responsibilities

• Collaborate with project teams and client personnel to complete implementation tasks throughout the project lifecycle.
• Organize requirements-gathering sessions, including analysis of current solution workflows, designs, and process mapping.
• Facilitate client meetings to understand business objectives and challenges, and suggest workflow modifications to optimize the solution for client goals.
• Advise clients and review relevant factors for solution customization and configuration to enhance user experience.
• Provide hands-on training to designated client members and guide them through the solution's functionalities and features.
• Troubleshoot and resolve minor issues, and determine which issues require involvement from internal technical teams.
• Perform other assigned job duties.
• Safeguard company and client information by working in accordance with applicable security policies and procedures.

Benefits

• Medical and prescription drug benefits
• Dental benefits
• Vision benefits
• Mental health support through EAP
• Paid time off
• 13 paid holidays
• 100% vested 401(k) retirement plan
• Educational assistance up to $2,500 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level